How to Troubleshoot: Xbox One Controller Disconnecting Problem

  • The Xbox One controller is one of the most used controllers in the gaming industry.
  • The controller shutdown problem is caused by incorrect or outdated controller firmware.
  • If you’ve connected your controller to your PC but it keeps disconnecting, you may be using the wrong controller driver or it may be out of date.
  • If your controller is completely unusable, you will need another controller to update it.

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It is possible that the problem occurs with Xbox One, Series S, and Series X controllers. There may be instances where the controller disconnects while you play or navigate the dashboard in an unexpected way. 

The Anniversary Update for Windows 10 brought a ton of improvements to the operating system, including a ton of bug fixes and enhancements. Everyone rushed to update it because of the “hype” generated by the fact that it brought major changes to the OS. But like all new programs, this one was not without problems. After the update, many controllers became unusable.

Since the Xbox One is Microsoft’s flagship controller, it worked, but it also had many problems. One of the most common problems users encountered was the controller accidentally shutting down after a certain amount of time playing. It worked fine for a short period of time after being turned on, and then it would shut down again. This caused a lot of frustration among gamers, as the Xbox One controller is one of the most used controllers in the gaming industry. If it behaves randomly and causes problems, it means you can’t use it smoothly like before.

How To Reset An Xbox One Controller

You can force your controller to pair with the Xbox console if it is having trouble syncing after it is powered back on if it is not syncing. The console and controller lights should blink in unison when you hold the buttons. Once the lights blink, wait until they remain solid for several seconds.

You can try fixing your computer with some of the fixes we’ve listed below. Be sure to read through this guide thoroughly and try the methods listed and if they don’t work, try other solutions.

What Causes the Xbox One Controller to Disconnect?

It is necessary to uninstall hidden adapters if you’re using Xbox 360 Controllers.

This is a short guide on what you can do if your Xbox One controller keeps disconnecting. Here is an overview of some common causes that you should look into.

The Xbox One controller can disconnect for a variety of reasons. It has been reported that some Xbox users have encountered the Xbox One controller disconnect problem because of faulty or outdated controller firmware. You may also encounter this problem if your controller has a weak battery.

How to Solve your Xbox One Controller Disconnecting Problem



Updated: February 2024

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Why Is My Xbox One Controller Flashing And Not Connecting

Blinking Xbox controllers are usually caused by being too far away from the console to pair. In very rare cases, a continuous blink when the console is within range might indicate a battery charge issue, but in general it is most likely just a synchronization issue.

Update the controller firmware

There is a possibility that your Xbox One controller is shutting down because its firmware is incorrect or outdated. If your controller is unusable, you will have to update it with another controller. You should make sure that your controller firmware is up-to-date, and update it if it is not.

  1. Your controller must be connected to your console via the USB cable.
  2. Use the Xbox One console to sign in to Xbox Live.
  3. To access the menu, press the menu button.
  4. Make sure Settings are selected.
  5. You can choose from a variety of devices and accessories.
  6. Make sure you select the controller where the issue is occurring.
  7. Select Update.
  8. Continue by selecting it.
  9. You don’t need to update your controller firmware if you see an “Update not required” message on the system.
  10. The update will take some time to complete if this is not the case.
  11. The controller should be working normally now.

Restart your console

For troubleshooting your console or controller, shutting down your Xbox One can reboot it completely. Here’s how:

  1. The Xbox One console can be turned off by pressing and holding the Xbox button for about 10 seconds.
  2. Restart the console by pressing the Xbox button.
  3. The connection problem may be resolved by switching to your controller.

Reconnecting Xbox One controller

If your Xbox One controller often disconnects from the console, you might try reconnecting it.

You can check if the problem is resolved by disconnecting and reconnecting the controller cable. If the problem persists, try using a different cable or USB port.

  1. You should see a flashing Xbox button on your controller when you hold down the Wi-Fi button.
  2. You should see the Xbox button light up in your controller when you press and hold the Wi-Fi button.
  3. You might be able to fix it by trying your controller.

Update your Xbox One controller driver

The Xbox One controller may be disconnected from your PC if you are using the wrong driver or the driver may be out of date if your controller keeps disconnecting. In order to solve this problem, you must update the Xbox One controller driver. Using a third-party driver update program, you can update the driver automatically if you don’t have the time, patience, or skill.

Your system is automatically detected by a third-party driver update program. You don’t have to worry about downloading the wrong driver, or making an error during installation because you don’t need to know what operating system is installed on your computer.



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Frequently Asked Questions

  1. Turn off the console.
  2. Replace the batteries or charge the battery pack.
  3. Try connecting it to another console in a different location.
  4. Update the controller firmware.
  5. Reconnect the controller.
  6. Contact your Xbox support personnel.

Dead batteries are the most common reason your controller shuts down. Press the small button at the top of the battery compartment to remove it, then remove the batteries. Replace the batteries. Use new AA batteries and never mix old and new batteries.

Sometimes the problem of your Xbox One controller shutting down is caused by incorrect or outdated controller firmware. You need to make sure your controller's firmware is up to date, and update it if it is not.

  • Connect the USB cable between the controller and the console.
  • Connect to Xbox Live on your Xbox One console.

The repeated shutdown of your Xbox One controller may be due to battery issues. You should pay attention to the battery indicator on the Xbox One controller's home screen and make sure there is enough charge. If there is not enough power, you should replace the batteries or charge the battery.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.