How to Troubleshoot Error Code 0x80090318 when Accessing the iTunes Store Website

  • A common question from iTunes users is “When I try to download music purchased from iTunes, I get error 0x80090318” This error occurs when you control your iOS device with iTunes.
  • The reason is usually that you may have unknowingly interrupted your computer’s operating system.
  • If you have the above symptoms, you should do everything you can to fix the problem so that your work and studies are not disrupted.

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It is a common question for iTunes users that “I get an error 0x80090318 when downloading music purchased from iTunes”. When you use iTunes to control your iOS device, this error usually occurs as a result of an unintentional interruption to your computer’s operating system.

There are many possible reasons why your Mac may display iTunes error 0x80090318. In this article, we will examine the possible causes and solutions for this problem.

What causes error code 0x80090318 when accessing the iTunes Store website

How do I fix the "iTunes has detected a problem in the sound setup" error message?

The iTunes error code 0x80090318 appears when the operating system on your computer fails to operate. There are several reasons for error code 0x80090318, so we’ve listed a few.

  • There was a problem connecting to the network.
  • The iTunes software was not downloaded correctly or was not installed completely.
  • The installation of iTunes software on a computer infected with malware or a virus.
  • Files related to iTunes or the system are accidentally deleted.
  • There is a possibility that iTunes files have been overwritten and deleted accidentally by another program.

You should try to fix the iTunes error 0x80090318 as quickly as possible to avoid disrupting your work or studies.

How to solve error code 0x80090318 when accessing the iTunes Store

Updated: April 2024

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Clear DNS cache

A DNS (Domain Name System) mismatch may be the cause of error code 0x80090318 in iTunes when it tries to communicate with external applications.

Users who experienced this issue have reported resolving the problem by creating a DNS cache using the extended command line.

  1. The “Run” dialog box is opened by pressing Windows + R together.
  2. You can now open the extended command prompt by typing “cmd” in the text box, so press Ctrl, Shift, Enter.
  3. The administrator privileges will be granted as soon as you click “Yes”.
  4. You can clear your computer’s DNS cache by typing the following command and pressing Enter when you’re in the expanded prompt: ipconfig/flushdns.
  5. If the iTunes error persists, you must repeat the action that caused it, then close the advanced command prompt.

Updating the network adapter

Taking steps to resolve another type of mismatch (caused by your network adapter) is required if the first solution did not work. After performing a Windows reset (delete the network adapter’s temporary files), a number of affected users reported that the problem had been completely resolved.

Using the following instructions you should be able to upgrade your network adapter if an incompatible adapter is indeed the cause of this error code.

  1. The “Run” dialog box is opened by pressing Windows + R together.
  2. You can then open the command prompt by typing “cmd” and pressing Ctrl + Shift + Enter.
  3. You can grant administrator access by clicking “Yes” at the User Account Control prompt.
  4. You can reset your network card by typing netsh winsock reset at the extended command prompt.
  5. The problem should now be fixed once your computer reboots with the command executed.

Reinstall UWP version of iTunes

  1. The Run dialog box can be opened by pressing Windows + R.
  2. Open the Settings app by typing “ms-settings:appsfeatures” and pressing Enter.
  3. The iTunes entry can be found by searching the Apps and Features menu in Windows 10.
  4. Once iTunes is listed, click Advanced Settings.
  5. Reset your iTunes account by clicking Reset on the Reset tab of the iTunes Advanced menu.
  6. Once you have clicked the Reset button in the confirmation window, the process will begin.
  7. Check if error 0x80090318 has been resolved after restarting iTunes once the process has been completed.

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Frequently Asked Questions

A common question from iTunes users is "When I try to download music I purchased from iTunes, I get error 0x80090318". This error occurs when you control your iOS device with iTunes, and the reason is usually that you may have unknowingly interrupted your computer's operating system.

Open the Apple Music app. From the menu bar, select Music -> Preferences. Click the General tab, and then click the iTunes Store.

Sign out of your Apple ID and then sign in again. You may have to temporarily sign out of iTunes and the App Store on your device to resolve purchase issues. You can log out of both apps at the same time by deleting your Apple ID account from your device. After logging out, log back into your Apple ID through Settings.

Downloading problems can be caused by a number of reasons, including connectivity issues or insufficient storage space on your device. Apple's basic advice is to close the app and restart your iPhone or iPad. You should also check to see if your Apple Music subscription has expired.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.