- The “Sorry, something went wrong” error message usually describes a software-related problem that has occurred on the Facebook platform.
- In some cases, credentials and other data stored in the Facebook app may result in this error.
- If you think something in your Windows 10 system is causing the problem, you can use the diagnostic methods described below by Techquack.
- In most cases, the problem should resolve itself automatically if you are patient enough.
- The same thing can happen to Facebook.
Not being able to access your Facebook profile is a real headache, especially when you don’t know exactly what’s causing the problem. Well, the situation that best describes this feeling is when you try to log into Facebook but get a generic “Sorry, something went wrong” error message without any further explanation.
In the event that you experience any of the system errors we have already discussed, there is no need to panic. Your Facebook account is fine, and your personal information is protected from unauthorized access. Facebook’s “Something went wrong” error message usually describes a software-related issue that has occurred on the platform, so it’s possible there’s a problem with the application itself.
So in most cases, the problem should resolve itself automatically if you are patient enough. If you think something in your Windows 10 system is causing the problem, you can use the diagnostic methods described below by Techquack.
What causes the “Sorry, something went wrong” error?
The Cache: Sometimes the cache stored by an application or browser can be the cause of this error. Some startup configurations are cached by apps and mobile devices to reduce load times and provide a smoother experience. However, this cached data can be corrupted, which can cause the error to occur. Cached data can also prevent updates to the news feed.
Moving on to the next workaround here is the best choice for you now if this workaround does not work for you.
The Referrals: In some cases, credentials and other data stored in the Facebook app may result in this error. The data may be incorrect or corrupt, so it may prevent you from logging in.
The Extensions: If you use a browser with many extensions or add-ons, Facebook may have trouble loading certain pages. Extensions and add-ons can sometimes prevent certain pages from loading, which can cause Facebook not to load in this case.
The Cookies: Cookies are stored by browsers to speed up the loading of certain pages and provide a smoother experience. However, sometimes they can get corrupted and prevent the page from loading.
Sorry Something Went Wrong Facebook
If you’re seeing this fresh, you may want to give them some time and let them do their job to fix problems from their side. If you’re still seeing the message after hours of waiting, then it may be your side which causes the problem. Facebook may have been down for a few minutes but if you’re seeing the same error message continuously it most likely means that the error message is a cache page your phone is showing you. A cache page means a page saved on your phone so the next time you visit the same page it will get it from your phone instead of wasting time and resources to reload the page. In this case, you will want to clear the cache. In Android, you can clear your cache via Setting, App Manager, Facebook (or internet browsers such as Chrome, if you’re logging into facebook using one), then hit “clear cache” and “clear data”. This will remove previously saved caches and data including your login credentials. Restart your phone and open Facebook again. It should work now.
How can I fix the “Sorry, something went wrong” error?
Clear your browser cache and cookies
Browser caches and cookies store information offline. While this information helps speed up loading subsequent sessions of related sites, if corrupted, it can prevent the site from loading. The same thing can happen to Facebook.
In Firefox, the following steps must be followed to clear cookies and cache:
- Choosing History – Clear Current History in the Library will clear the current history.
- Clear all history, then select all caches and cookies.
- Time intervals can be selected by selecting All.
- The cache and cookies can be deleted by clicking the Clear Now button.
For Google Chrome, follow these steps:
- You can clear browser data by going to Chrome://settings/clearBrowserData.
- Make sure the cookies, cached images, and other website data are checked in the time range “All the time.”.
- For a complete deletion of files, simply click Clear data.
Remove problem extensions from your browsers
In addition to problem extensions, you might experience an error message saying, “Sorry, something went wrong while logging into Facebook”. Try opening your browser in private browsing mode and do not select the extension option.
It is possible to remove problematic extensions, especially those related to Facebook, if you find that Facebook works well in private browser mode.
Reload the site
Bypassing the cache by pressing CTRL+Shift+R can bypass the cache sometimes, but sometimes you need to be patient.
RECOMMENATION: Click here for help with Windows errors.
Frequently Asked Questions
Why does Facebook keep saying "Sorry, something went wrong"? If you get this error message, you may have a cache problem or a conflict between the Facebook client and recently added browser extensions.
The Facebook Messenger message for a particular contact shows an error message "Something went wrong, please try again." Why is this happening? It means that the page or group you are trying to contact has blocked you.
- Go to facebook.com/login/identity and follow the instructions.
- Make sure you're using the computer or cell phone you previously logged into your Facebook account with.
- Find the account you want to reset.
- Follow the instructions on the screen to reset your account password.
- Scroll down and click on the "I still need help" section.
- Go to where it says "Contact our support team."
- From there, you can click the "Chat" button.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.