How to Resolve: “Can’t Connect to Your Service” – Zoom Error Code 104101 in Windows 10 PC

  • The Zoom error code 104101 means that the app is not working due to a large number of users.
  • This error disrupts users’ schedules and virtual meetings, disrupting their pace and work environment.
  • Add ‘’ to the list of trusted sites to fix Zoom’s connection issues with Zoom servers.Disable the firewall and antivirus programs with Windows Firewall Defender or Windows Defender Firewall.

Updated March 2024This tool will stop these errors and fix common problems: Get it at this link
  1. Download and install the software.
  2. It will scan your computer to find problems.
  3. The tool will then correct the issues that were discovered.

Zoom is a fairly popular communication app for online learning purposes. Like all other apps, it has its share of issues that leave the users frustrated. One of the most reported issues is the connectivity issues with the Zoom servers or more specifically, the recent renowned error code 104101. This means that either there is a problem with your system’s settings or the Zoom application is down due to heavy user traffic. In a jam-packed schedule, the one thing you never want to come across is an error code. This error results in the disturbance of the user schedule and virtual meetings which sabotages their working pace and environment, both. Users usually end up with the following error notification:

Online learning apps like Zoom are quite popular. However, they are not without their own problems, which leave users frustrated. The Zoom app does not work because of a large number of users or because of system settings issues, specifically 104101, which means that there are system settings errors or that Zoom’s servers aren’t connecting.

The last thing you want to deal with is an error code. Error codes disrupt a busy schedule, pause a virtual meeting, disrupt a user’s work environment, and disrupt their pace.

What causes the Zoom error code 104101?

  • Having problems connecting to Zoom servers due to firewall issues, proxy issues, TCP issues, and SSL issues.
  • It is difficult to connect to the internet.
  • A version of Zoom, or other software dependent on Zoom, that has become outdated.
  • When trying to connect to Zoom server, Zoom application uses an invalid version of SDK.
  • Anti-virus programs interfere with the process.

How to repair the Zoom error code 104101?

Updated: March 2024

We highly recommend that you use this tool for your error. Furthermore, this tool detects and removes common computer errors, protects you from loss of files, malware, and hardware failures, and optimizes your device for maximum performance. This software will help you fix your PC problems and prevent others from happening again:

  • Step 1 : Install PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista).
  • Step 2 : Click Start Scan to find out what issues are causing PC problems.
  • Step 3 : Click on Repair All to correct all issues.


The Zoom application or the operating system may also be to blame for the application issue. These errors can be caused by compatibility issues because Windows 10 is often plagued by updates and can’t run applications when they are powerful and the computer needs upgrades. Compatibility issues can be related to Windows 10. [2] Windows 10 also suffers from update bugs.

Add ‘’ to the list of trusted sites

  1. Use the Windows search bar to find Internet Options (type “Internet Options”).
  2. The Trusted Sites section can be found under the Security tab.
  3. Select Sites from the drop-down menu.
  4. Then add under the zone option.

If you’re using Internet Options, you might try setting auto-detection of proxy settings. Open Internet Options, click Connections, LAN Settings, and then selection Auto-detection of network settings.

Disable the firewall and antivirus program

Firewall in Windows:

  1. Choose Windows Firewall Defender from the Control Panel’s Firewall section after typing “Firewall”.
  2. Click on Windows Defender Firewall and allow an application or feature.
  3. Change the Scale setting under Edit Settings. Click Apply.

Check the official support page of your antivirus program or firewall if you are using something else.

Reimage Reimage must be bought as a licensed version to repair damaged systems.

Defender for Windows:

  1. You can turn on Virus and Threat Protection by going to Settings > Update and Security.
  2. To view the Exceptions section, click Manage Settings and then scroll down.
  3. Exceptions can be added or removed by selecting Add exception.
  4. Your changes will be saved when you select Zoom.

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

If your network uses a firewall or proxy server, ask your network administrator to check your firewall and proxy server settings. If your antivirus software such as AVG is blocking the connection to Zoom, then disable the service and try again.

If you are on a network with a firewall or proxy server, contact your network administrator to check your firewall and proxy settings. Antivirus programs such as AVG may be blocking your connection to Zoom. Disable the service and try again. Check with your Internet Service Provider to see if you can connect to Zoom.

If your application remains "connected" or crashes due to the message "Network error, please try again" or "Cannot connect to our service, please check your network connection and try again", this may be related to your network connection, network firewall settings or web security gateway settings.

A 104101 error indicates that your device has failed to connect to Zoom's servers. There are several reasons for these errors. Perhaps your antivirus program or firewall is blocking the connection. Or you may be having problems with your network connection.

Website | + posts

Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.