How to Repair PS4 Error Code CE-33984-7 (Cannot Obtain IP Address)

  • CE-33984-7 is a common network error specific to the PS4 console.
  • It usually only occurs when setting up a new Wi-Fi or LAN cable connection.
  • Some PS4 users encounter the error when trying to browse the PlayStation Store, perform a connection speed test on the PlayStation 4, or even in the middle of a game.

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Cannot Connect To The Wifi Network Within The Time Limit

It is most often your WiFi or network router that causes the PS4 to fail to connect within the time limit.

Nw 31247 7

In PS4 NW-31247-7 errors, a network failure occurs when the console is unable to connect to the internet. This error may be caused by several reasons and may have a few different indications.

The worst thing about playing online games like Fortnite and Overwatch on your PlayStation 4 is experiencing connectivity issues. When you cannot connect to the Wi-Fi network within the time limit, it can be particularly troublesome. There’s also an OK prompt, but no further details like an error code. There may be a blue screen stating, “Cannot connect to the Wi-Fi network within the time limit.”

You may encounter error CE-33984-7 on PS4 if you can’t get an IP address in time (CE-33984-7). This guide can help you to fix this problem.

The CE-33984-7 error is a specific network issue for the PS4, and is generally encountered only when you set up a new wireless connection or LAN cable. Occasionally, PlayStation 4 users are greeted with CE-33984-7 errors when browsing the PlayStation Store, doing a connection speed test on the PlayStation 4, or when they are playing a game on the PlayStation 4.


A NW-31247-7 error might also display, “Network connection timed out.” Your network connection may be unstable or weak, which can be resolved by taking some common troubleshooting steps.

There may be a few reasons why you may encounter PS4 CE-33984-7, but the most common causes are listed below.

There may be an error when you try to reconnect to the PlayStation Network servers after losing connection to them suddenly. In addition, the console may not get an IP address from your router if it attempts to reconnect after a while.

The PS4 error CE-33984-7 means that your local home network might be down, or the server might be down. To find out if there is an issue with the server, you should troubleshoot your console’s network function.

What causes the PS4 error code CE-33984-7?


PS4 and PS5 users are experiencing CE-30391-6 error codes related to Cmos. They are unable to play physical or digital games.

PSN Server Problem: The first thing to do to solve this problem is to make sure that it is not a server problem. If the PSN server is down, your account may not validate your digital purchase and cause this error code instead.

An IP address has been assigned to the PS4 but it is not connected to the internet

TCP/IP router inconsistency: As some concerned users have reported, this problem can also occur due to network inconsistency caused by a problem with your router. In this case, you may be able to resolve the problem by rebooting the router or resetting the current router configuration.


To set up an Internet connection, select (Settings) > [Network] > [Set Up Internet Connection] and then follow the on-screen instructions.

Trying to connect my PS4 to the internet with the LAN cable does not work. I keep getting the message that there is no DNS server set.. No matter what I do, nothing seems to work. Error code is CE-33984-7.

Console not set as primary device: If you only see this error when trying to access one of your digital purchases, you might be able to resolve the problem by turning on the console as a primary device. This potential solution has been found effective by several users who have encountered this problem.

Console firmware mismatch: There is also a fairly common mismatch that is caused by data corruption (usually occurring after an unexpected shutdown or failed upgrade). To solve this problem, you must perform a power backup.

Ce 33983 6

It seems that my PS4 doesn’t seem to be connecting to the Internet when I try to set up my internet connection, as it gives me the error code (CE-33983-6) “Cannot connect to Wi-Fi Network within the time limit.”. Everything in my household connects perfectly fine except for the PS4.

You may also be experiencing the CE-33984-7 error if your PS4 cannot obtain an IP address due to a conflict within your home network. Using static IP addresses on your devices and sharing the same IP address with another device could result in your PS4 being booted from the network.

Outdated router software: If you are using an old router, this problem can also be caused by very outdated firmware that cannot maintain a stable internet connection with your PS4. In this case, you need to update the firmware to the latest version (by yourself or with the help of a certified technician).

Automatic connection setting assigns wrong values: As reported by some affected users, this problem can also occur when the automatic setting of your PS4 assigns unreliable DNS. To prevent this from happening, you can manually configure the connection and make sure that you assign the DNS values provided by Google.

How to resolve the PS4 error code CE-33984-7?

Updated: March 2024

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Check the status of the PSN service

Ensure there are no issues with PSN server before you start troubleshooting the PS4 error CE-33984-7. It could be caused by server issues.

Ps5 Can’t Obtain Ip Address Within Time Limit

If you can’t access the network’s backend settings, you may need to unblock your PlayStation 5 or whitelist it. Contact the network administrator to unblock your PlayStation 5.

Ps4 Can T Connect To Server

The Playstation Network (PSN) or the game you’re trying to play should not be affected by any existing issues. Check the official PSN Network Status checking tool to check for current network issues. In addition, you can look at the official website of the games to see what servers are available.

The error should now be fixed, but you may need to power-cycle your PS4 if it is still causing problems. Check your Internet connection and see if the problem is still occurring. After an unexpected system interruption or a bad update, some users have found this method effective when dealing with corrupted temporary data.

Check the PSN service status page to see if there are any problems with your account manager or PlayStation Store.

There is nothing you can do if a network connection problem is showing up on PSN’s status page. Sony will need to fix this problem as soon as possible. Keep checking this page regularly.

Manual connection setup

  1. Settings – Network is where you need to go.
  2. The next window will appear with the option to configure the internet connection.
  3. If Wi-Fi is available, select it; if LAN cable is available, select it.
  4. You will be able to set up your Internet connection in a variety of ways on the next screen if you select Custom.
  5. Connecting wirelessly requires selecting the network.
  6. To use PPPoE directly or configure a custom IP address, select Automatic for IP address settings.
  7. Do not specify the DHCP host name.
  8. The error CE-33984-7 can be fixed by configuring your DNS settings manually. Select Manual and enter and as your primary and secondary DNSs.
  9. If you do not wish to use the proxy or MTU settings, select Don’t use them.

Now you need to check your PS4 Internet connection and make sure that the error is fixed. If the problem persists, you may need to turn off the console. This method has proven effective for some users who are struggling with a problem caused by corrupted temporary data after an unexpected system shutdown or erroneous update.

Reboot or reset the router

In most cases, router problems occur when a lot of devices are connected to the same wireless network, which can cause PS4 error CE-33984-7.

The problem can be solved by disconnecting all unnecessary devices and rebooting the router by unplugging it, waiting at least one minute, then turning it back on. If this does not solve the problem, please reboot the router.

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Frequently Asked Questions

The "Failed to obtain an IP address" error message appears when a user tries to connect to a Wi-Fi network. The router assigns an IP address to each connected device. Your device must get this address in order to connect to the router. This message means that it cannot do so, and the user cannot join the Wi-Fi network.

The "Failed to get IP address" error message usually appears when accessing a Wi-Fi network, whether it is a new network or a network registered on your device. This error message means that the router cannot assign an IP address to your device. As long as the problem persists, the user will not be able to access the Internet through this Wi-Fi network.

  1. First, go to the settings menu of your PS4.
  2. Then select Network.
  3. You need to select Configure Internet Connection.
  4. You want to select the setting.
  5. Now you need to select the method that your PS4 will use to connect to the Internet.
  6. Make sure your IP address is set to automatic.

If your PS4 isn't connecting to the Internet, your PlayStation Network may be offline. Also, check your wifi connection, reset or change your router and modem settings. You can also try changing the DNS settings on your PS4 to fix any connectivity issues.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.