How to Repair: JW Player Error Code 232011 when Playing Video

  • Windows users often encounter error code 232011 when trying to play videos in a browser from the built-in JW Player.
  • This error code means “Approval request made without proper cross-domain credentials” and is usually caused by a technical problem.
  • Some users say this error code can be caused by extensions and add-ons such as Privacy Badger, Malwarebytes, or Avast Online Security.

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JW Player’s built-in error code 232011 indicates that a request was made without correct credentials across domains in a browser.

What is the cause of the JW Player video playback error code 232011?

This Video File Cannot Be Played

It is therefore impossible for users to access online videos due to the error code 232011.

Problematic extension: According to some affected users, this error code can be caused by extensions and add-ons such as Privacy Badger, Malwarebytes, or Avast Online Security. In this case, you can resolve the conflict with JW Player by disabling the problematic extension or add-on.

Proxy or VPN-related interruptions: JW Player is not known to handle end-user connections that are routed through a VPN or proxy server very well. If this scenario applies, you can solve the problem by disabling the built-in proxy server or by installing a system-level proxy or VPN client.

Browser incompatibilities: Internet Explorer and Edge are two browsers that are still incompatible with JW Player. You can eliminate most incompatibilities by upgrading to a Chromium-based browser.

Limited network type: corporate, school, and hotel networks may specifically block content delivery networks (CDNs) like the one used by the platform behind JW Player. In this case, you can either try to talk to the network administrator to remove the blockage or connect to another network.

Damaged cache data or cookies: corrupt temporary data or poorly stored cookies may also be the cause of this particular error code. If this is the case, you can solve the problem by clearing the cache and cookies.

How do I fix JW Player video playback error code 232011?



Updated: February 2024

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Clear your browser cookies and cache

Google Chrome:

  1. To open a window, hold Ctrl, Shift, and Del on your keyboard.
  2. “All time” is the option that appears when you click the “Time Range” drop-down menu.
  3. Cached image and Cookies should be checked.
  4. You will then be able to clear your data.

Firefox:

  1. Open the Firefox window by clicking the Open menu button.
  2. This tab can be accessed by selecting Preferences.
  3. To clear data, go to the Preferences tab and click the Clear Data button.
  4. When the Clear Data window appears, choose Cookies and Web Site Data and Cached Web Content.
  5. Select Delete.

Edge:

  1. You can find this option by clicking Settings in Edge.
  2. The Settings menu can be found on the left side of the screen.
  3. To access privacy settings, click on the left-hand corner of the settings page.
  4. The Clear Browsing Data utility can be opened by clicking on Choose what to delete.
  5. You can then select the Cookie and Cache options from there.
  6. The browsing data can now be deleted by clicking Clear now.

Remove VPN software

  1. Use the runtime window to enter the following command: appwiz.CPL
  2. Once you have opened the Programs and Features tab, click OK.
  3. In Programs and Features, click on VPN client software.
  4. For VPN software uninstallation, choose Uninstall.
  5. The VPN software should be uninstalled and Windows should be restarted.

Disabling proxy connections

  1. You can open this accessory by selecting Run from the Start menu.
  2. In the Run box, type inetcpl.CPL.
  3. A new window will appear with Internet properties when you click OK.
  4. To access Connections, select it.
  5. Once you’ve clicked the Local Area Network Setting button, you will see the following.
  6. In case it is checked, uncheck Use a proxy server for your local network.
  7. Your settings will be saved when you click OK.

Disable hardware acceleration

  1. You will now be able to run.
  2. Enter this startup command: Regedit
  3. The registry editor will be opened when you click OK.
  4. Open the path to this key in the registry editor: HKEY_CURRENT_USER\Software\Microsoft\ Avalon.Graphics
  5. In the window of the registry editor, click Avalon.Graphics and double click DisableHWAcceleration.
  6. Click the registry editor’s right-click menu and choose New -> DWORD if DisableHWAcceleration DWORD does not exist.
  7. Create a new DWORD named DisableHWAcceleration.
  8. Value data field should be filled with 1 instead of 0 as the value.
  9. Then click OK.

Tip: You can also disable hardware acceleration for some browsers in their settings.



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Frequently Asked Questions

This is usually due to an internal browser problem. If you can't play a video, for this reason, you simply need to clear your browser cache. Just start your browser, go to its Settings -> Data Settings -> Empty Browser Cache.

Error code 232011 usually occurs to Windows users when they try to play videos in the browser from the built-in JW player. This error code means "Manifest request was made without proper cross-domain credentials" and usually occurs due to a technical issue.

Some problems with videos or games are caused by Chrome extensions, plug-ins, or what is stored in your browser's cache or data. On your computer, open Chrome. New incognito window. In the incognito window, navigate to the site where the video or game is located.

  1. Type troubleshooter in the search bar.
  2. Select Troubleshooter.
  3. In the upper left corner, select View All.
  4. Click on Video Playback.
  5. Follow the instructions on the screen to run the troubleshooter.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.