How to Repair 0x80bd0009: Dolby Atmos Audio Receiver Error in Xbox One

  • Many Xbox users claim to have encountered a Dolby Atmos error code 0x80bd0009 when trying to set up Dolby atmos through the Xbox One.
  • This problem can be quite annoying, and in this Techquack article, we’ll tell you how to fix it quickly and once and for all.
  • It turns out that there are several different scenarios that could be causing this problem.

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Xbox Series X Optical Port

The reasons why Xbox Series X does not have an optical port have been explained by Microsoft.

It was created by Microsoft and is owned by the company. There are five video game consoles in the Xbox line, along with apps (games), streaming services, Xbox Network, and Xbox Game Studios, a development division. With the release of the original Xbox console in November 2001, the brand was introduced to the American market.

Xbox One Audio Settings For Headset

It is a phenomenal piece of technology. Our review was overwhelmingly positive. The headset was particularly praised for its versatility, as well as its ability to be used with Discord while gaming on Xbox. Despite this, we noted that the sound quality was poor. Fortunately, it can be easily addressed.

My audio receiver is giving me an error message of 0x80bd0009.

It is common for Xbox users to receive an error code of 0x80bd0009 when setting up Dolby Atmos on their Xbox One unit or activating Dolby Atmos on their headphones.

Stereo Uncompressed

Stereo headphones or earphones can be used and spatial audio will still be enjoyed.

This problem can be quite annoying, and in this Techquack article, we’ll tell you how to fix it quickly and once and for all.

What causes error 0x80bd0009 on Xbox One

Speakers Xbox One

It is very important to know how to connect speakers to Xbox One since connecting them directly is not safe and will not produce the desired results.

An Xbox firmware error. In fact, this particular problem has already been fixed by Microsoft engineers because the problem occurred over a year ago. If you have this problem, the first thing you should do is upgrade the firmware version of Xbox One to the latest available version. This procedure should solve cases where an error code has occurred due to this corrected error.Incorrect automatic settings – Depending on the soundbar you are using, the problem may be due to the fact that you are using automatic video settings that are not compatible with Dolby Atmos. If this is the case, you can solve the problem by manually changing some video settings.

Several user reviews were reviewed to determine what caused the error code 0x80bd0009 on Xbox One, and we tried different repair strategies recommended by other Xbox One users who had successfully fixed it. This error could be caused by a variety of different circumstances. Here are a few possible causes:

Xbox firmware error: it turns out that this particular problem has already been fixed by Microsoft engineers, as it’s over a year old. If you encounter this problem, the first thing you should do is update your Xbox One firmware to the latest version available. This process should fix those cases where the error code appeared because of this fixed bug.

Xbox Series S Optical Audio

Series X and Series S Xboxes lack optical audio output.

It has been more than one year since this error occurred, and Microsoft has already patched it over the official channels. When the Xbox One problem with Dolby Atmos was resolved, you had to apply the Insider Hub update. You do not need to do that anymore.

Hi Guys, I’ve recently picked up the N950 and I’ve hit a wall trying to get Dolby Atmos to work. Hopefully someone can help me.
For TV settings, I have enhanced format as the HDMI signal format and Dolby Digital Plus output selected. The soundbar is running from the ARC port of my 2017 firmware updated Sony 65x9300e to the ARC port of the soundbar. I also have an Xbox One X connected to the soundbar through the HDMI channels. I have downloaded the Atmos app through the Xbox store. All seems to be fine up until I go into the Xbox audio settings, I select:

Incorrect automatic settings: Depending on the soundbar you are using, the problem could be due to using automatic video settings that are not compatible with Dolby Atmos. In this case, you can solve the problem by manually adjusting some video settings.

Xbox Volume Control

It is now possible to adjust the TV volume in the Xbox guide in the audio and music section, Microsoft explains in a post on Xbox Wire. After pulling up the Xbox guide with the Xbox button on your controller, click on the Audio & music button, where you can mute or change the volume of your TV. In addition to eliminating the need for your TV remote, you no longer have to reach for it to adjust the volume during games or movies.”

This article contains a list of potential solutions that have been validated by at least one affected user, in case you are having trouble resolving this error message.

EDIT 2: Ok, got home from work and tried a few things. Even though I had previously uninstalled and reinstalled it, tried hard restarts, etc it didn’t work previously. But this time I went in the order of Uninstall all Atmos apps/content > Hard Restart > Reinstall Atmos Access App & Atmos for Headphones, now it looks like it recognizes it. However, I’m getting an entirely different error when I try and enable Atmos, saying “Check your audio receiver. There was a problem using this setting. Make sure your audio receiver supports it. Also, make sure to choose at least one audio setting. Both can’t be off. (0x80bd0009).”….. I guess I’m making some kind of progress since it’s a different error now? But now I’m just stumped as to why it is telling me to check my audio receiver…

For best results, we recommend that you follow the instructions below in the same order in which we have placed them. Finally, you should find a solution that solves the sound problem, regardless of who is at fault.

How to Solve error 0x80bd0009 in Xbox One

Updated: February 2024

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Dolby Atmos Headphones

  1. In order to begin, you must navigate to the settings page;
  2. You can then change the headphone format on the Xbox One to Dolby Atmos by selecting Display and Sound -> Audio Out.
  3. A Dolby Access app will then need to be installed.
  4. The ‘With my headphones’ option must be selected once the installation process has been completed.
  5. LS20 users are good to go, LS30/40 users require the next step.
  6. You will then be able to choose HDMI or optical headphones.
  7. You must press EQ until Stereo appears on the LS40.

Troubleshooting Audio Problems with the A/V Receiver

  1. In order to make sure your devices are working, turn them on in the order listed below.
  2. It is important to note that each device must be fully loaded before moving on to the next: TV, A/V receiver, and Xbox One.
  3. Changing the input source of the TV remote from HDMI1 to HDMI2, then back to HDMI1, will require you to press the “Input” button on the TV remote.
  4. In the following step, your A/V receiver must be rebooted.
  5. Once the TV is connected to HDMI, you can start watching.

Check the TV and HDMI connection

  1. The manual can be accessed by pressing the Xbox button first.
  2. Select System -> Settings -> Display and Sound -> Video Out.
  3. Video, Fidelity, and Overscan must now be selected.
  4. Under Display, choose HDMI.

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Frequently Asked Questions

Press the Xbox button to open the manual and select System -> Settings. Select Display and Audio -> Audio Out. Select Dolby Atmos for Home Theater (HDMI) or headphones, as appropriate.

  1. On your Xbox one, go to Settings -> General -> Volume and Audio Out and set your headphones to Dolby Atmos.
  2. You will be prompted for the Dolby Access app, follow the on-screen instructions to download it.
  3. In the app, be sure to select "With My Headphones."

With the console turned on, press the Xbox button on the console once to open the orientation menu. Once on the settings screen, select "Display and Sound" from the menu on the left, then go to the right side and select "Video Output" first.

A sure-fire way to tell if Dolby Atmos is working is to check the information panel on the front of your AV receiver or soundbar (if any, or perhaps the on-screen display). It should indicate the type of audio signal it is currently working with, which is a clear indicator.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.