How to Repair Audio / Video Out of Sync Problem on Netflix [All Platforms]

  • In this guide, we look at all the possible reasons why your Netflix account isn’t syncing, and what you can do to make sure your streaming service is in sync.
  • There are several other steps you can take to fix the problem.
  • Incorrect audio settings on your device can lead to an issue of out-of-sync video or audio sync problems on Netflix.

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Audio Out Of Sync Netflix

The audio on Netflix may not be properly synchronized with the TV if Netflix settings (HD mode) or TV settings (like Match Frame Rate) are not properly set up. In addition, an outdated operating system may cause this issue as well. The problem occurs when streaming Netflix content. It has been reported across all major platforms, including Windows and mobile devices.

Netflix Sound Delay

There are a few easy steps you can take to fix a Netflix audio sync problem. Follow these steps to have the audio sync with the video again.

There are nine ways to fix Netflix audio issues – whether the audio is ahead or behind the visuals while you’re watching a movie on Netflix.

Various factors can contribute to this out-of-sync audio issue. In many cases, this problem can be caused by Netflix or TV settings being incorrect. Additionally, it may be caused by an outdated operating system. Any Netflix-enabled device, including mobile phones, computers, and TVs, can experience this problem.

Your Netflix account doesn’t sync if the sound doesn’t match the picture on your screen, which is why you’re wondering why it won’t sync. Your Netflix account can be accessed by restarting the device or checking that the Netflix app software is up to date.

Our guide will explain what you can do to ensure your Netflix account is synced and how to ensure it is working properly.

What causes audio or video sync problems on Netflix?

  • There is a problem with your device’s audio settings.
  • There is an update required for your Netflix streaming device.
  • There is an issue with the connection, the internet is slow or unstable.
  • Your Netflix source title is out of sync in relation to video and audio.

How to resolve Netflix video or audio out-of-sync issues?

Updated: March 2024

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Adjust the English 5.1 to English audio

  1. You can watch an English-language show or movie on Netflix.
  2. Scroll down to Audio and Subtitles and select them.
  3. If you want English or stereo audio, please change it to English.
  4. If the Netflix audio does not work properly, play the program again.
  5. You might be able to resolve the issue by setting the audio on Netflix to 2.0 (or non-ATMOS).

Disable HD streaming

  1. Navigate to your profile on Netflix by hovering your mouse over it.
  2. Click Account, then Profile, then Parental Controls.
  3. After selecting a profile, you can open the playback settings for that profile.
  4. Save your changes by selecting the Media radio button.
  5. The sound should be working properly after a restart of Netflix.

Reinstall the Netflix app (Mobile)

  1. Your Android device’s settings can be found under Apps.
  2. Open Memory after tapping Netflix.
  3. Once you’ve cleared the cache, tap on the Clear Data button.
  4. Click back after confirming deletion of the data.
  5. You may now uninstall the Netflix app by clicking Uninstall and then confirming its uninstall.
  6. Install Netflix again after you have uninstalled it.

Turn off autoplay under Hardware and Audio Devices (PC)

  1. Enter Autoplay into the Windows search box, and click Autoplay Settings.
  2. Try disabling the Autoplay option for all media and devices, then restart your computer if the sync issue still persists.

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Frequently Asked Questions

Netflix may not sync if your Netflix settings (HD mode) or your TV settings (such as Match Frame Rate) are not set correctly. The problem may also be caused by your device's outdated operating system.

  1. Incorrect audio settings on your device.
  2. Your Netflix streaming device needs to be updated.
  3. Incorrect connection, unstable or slow Internet connection.
  4. The Netflix source title you are playing has a video/audio desync issue.

  1. Set the Audio option to English 5.1.
  2. Disable HD streaming.
  3. Reinstall the Netflix app (mobile).
  4. Disable auto play on hardware and audio devices (PC).

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.