Fixed: update bug in Windows – 8020002e

  • Error code 8020002E could mean several things, including a corrupted Windows Update file, or Windows Update being stuck in a “frozen” state.
  • The problem can be caused by Avast, Comodo, Sophos, McAfee and McAfee antivirus programs.
  • In some rare cases, you may need to reboot all operating system components (via clean install or repair shop) to fix the error.
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Windows Update 80070002

A Windows update error code 0x80070002 occurs when you don’t have the necessary update files. This error may also occur when the Windows Update service is not functioning.

Code 8000FFFF + Code 3715 is in my Windows Update.  I have 36 updates which will not be installed.  Mr. FixIt did without touching!  I did research for months for a solution to the Code 8000FFFF, just to finally get 3 or 4 new files update.  They settled, but then the second error, Code 3715 appeared.  I have a Compaq PCSR5501P Tower, 3 GB of RAM and 4 GB ReadyBoost (at recommended setting) with Windows 32 bit Vista Home Basic SP2 and ESET Smart Security 5.  Also, I have a Seagate 2 TB external drive.  It was not connected during this period for months, then Windows Defender found a registry error about this.  I removed it to the Defender.  I consider myself to be a bit smarter than the average bear, but it beats me.  I know it’s 9 out of 10 times it simple!

In contrast to other operating systems, like Mac OS, most software was designed for Windows. Unfortunately, Windows does not always function as intended and often causes users problems.

Trying to update Windows can be difficult. It can appear like a bet each time one occurs. It’s not about giving errors, but rather about whether to update Windows.

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In the case of Windows Update Error 0x8007002, you may encounter this error when updating your computer. If your computer has corrupted or missing files, this error may occur.

What is causing this error is not always obvious. However, its symptoms are direct. Users who get the error cannot install Windows Store apps no matter how many times they reboot or try to install different apps. For most Windows 8 devices, the 0x8020002e error is something users may experience. After all, these users can install apps directly from their web browser. For users of devices running Surface, Surface 2, and Windows 8 RT, this issue is compounded by the only real difference between these devices and other devices running Windows 8 only. Windows 8 RT devices fail to install desktop apps and effectively abandon those users If they are getting error 0x8020002e go upstream.

There has been considerable discussion about the meaning of the error code 8020002E.

There is no good news for Windows 8.1 users yet about resolving error 0x8020002e.

Windows Update could be stuck in a ‘frozen” state if the error code 8020002E appears. There are several causes of this error.

We are presenting you with an easy-to-use method for resolving “Windows Update error code 8020002E” on your computer to ensure it is updated. We have tested the methods ourselves and many other users have also verified that they work, so you can feel confident that they are effective.

A crash in WordPad is listed as a known issue by Microsoft. The issue is being investigated. The package will be made available via Windows Update and through Microsoft Update Catalog.


What is the cause of Windows Update error code 8020002E?

What is the cause of Windows Update error code 8020002E?

Windows Update Instance in Trouble: The most common cause that causes this error code is one or more components of the processing unit are blocked in a suspended state. In such situations, it is best to run Windows Update Troubleshooter (a utility that can detect most inconsistencies and automatically apply the correct correction strategy).

Damaged WU component: In the most severe cases, this error code can be caused by a persistent WU error that cannot be resolved by traditional methods. If some components are stuck in a suspended state, the only viable solution is to reset each WU component to eliminate the possibility of a paralyzed component. This can be done either with an automated WU agent or with a series of commands in the extended CMD prompt.

Overly Secure AV Suite: It turns out that some firewall suites can block the connection between the end-user computer and the WU server. The Comodo firewall is most often cited by affected users as responsible (but there may be others). In this case, you can solve the problem by removing the redundant protection package and going back to the native firewall.

Damaged system files: As reported by several affected users, this problem may also be due to some underlying corruption that cannot be resolved in the traditional way. In this particular case, the only viable recovery strategy is to use DISM or System File Checker Scan, which is capable of handling corrupted system files. But in some rare cases, you may need to reboot all operating system components (via clean install or repair shop) to fix the error.


How to fix Windows Update 8020002e?

Updated: February 2024

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Hresult 0x80070002

Exception from HRESULT: 0x80070002 occurred in the blob cache, causing incorrect file name. In EventViewer – Error ID: 5538 The system could not locate the specified file.

Hresult 80070002

It produces HRESULT 0x80070002 now whenever I call CoCreateInstance. There is no difference between my application, DLL, or manifest.

Code 0x80070002

When installing some Windows 10 updates, such as KB3200970 and other numbers, you may see this error message on the screen Error(s) found: Code 80070002 Windows Update encountered an unknown problem. 

Code 80070002

It occurs because Windows update files are missing or the database is inconsistent, which is a cause of Error Code 0x80070002.

How to fix Windows Update 8020002e?

Remove the SoftwareDistribution subfolder

For Windows Update 8020002e errors, try the user-approved fix first.

  1. The Run option can be found on the menu that appears when you press Windows + X.
  2. Click Open and type services.msc.
  3. In the properties window, double-click Windows Update.
  4. Disabled is the startup type you want to choose from the drop-down menu.
  5. Click Stop.
  6. Click OK to exit the application after selecting the Apply option.
  7. A shortcut is available by pressing Windows + E.
  8. In File Explorer, open the Software Distribution & Data Warehouse folder.
  9. The DataStore can be selected by pressing Ctrl+A.
  10. You can delete files by clicking on the Delete button on the Start tab.
  11. Open this folder by clicking on the following path:
  12. You can find the software distribution and download links under Windows.
  13. In the same way you deleted the DataStore folder, you should delete everything in the Downloads folder.
  14. Go back to the Services window and open the Windows Update Properties.
  15. Click Start and select Autorun.
  16. To apply, click OK.

Disabling third-party antivirus utilities

You may encounter error 8020002e when one of the antivirus programs you are using interferes with Windows Update. This error is often caused by antivirus programs such as Avast, Comodo, Sophos, or McAfee.

The issue can be fixed by disabling or uninstalling these antivirus programs before checking for updates. The option to deactivate your antivirus program can be found on the context menu of the antivirus program’s icon in the system tray.

Deactivating the Windows Defender firewall

Using Windows Defender without a third-party antivirus program may be a good option.

  1. Type Microsoft.WindowsFirewall and click OK in the Run control.
  2. In the applet on the left, you can enable or disable Windows Defender Firewall.
  3. You can disable the Windows Defender Firewall here by selecting one of the two options.
  4. To exit, click OK.
  5. It is unlikely that this will solve the issue; at some point you will have to reactivate the Windows Defender Firewall. Start by resetting any WDF settings to their default from the Control Panel by clicking the Restore Defaults button.

Disabling a proxy server

Proxy servers should be disabled if you are using them.

  1. The search function can be accessed from the taskbar by clicking “Enter Here”.
  2. If you want to search for network status, enter it as the keyword.
  3. Below the map is a window that shows Network Status.
  4. From the left-hand menu, select Proxy.
  5. You need to disable the option to use a proxy server.

Perform a system file scan

The 8020002e error can also be caused by a corrupt system file.

  1. Windows 10’s search utility can be used to run a system file scan by typing cmd.
  2. Using the right mouse click, select Run as administrator to open the advanced command line.
  3. First, run the installation image maintenance management scan by typing DISM /Online /Cleanup-Image /restore health and pressing Return.
  4. Then type the command sfc / scan now and press Enter.
  5. After these scans, restart Windows if you see a message saying something has been fixed.

Although these permissions are likely to fix errors like 8020002e, they aren’t guaranteed to work, so some users may have to update Windows with a repair installation.

As an alternative, the Reset This PC tool can be used to restore Windows 10 to factory settings.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

  1. Make sure that updates are actually blocked.
  2. Turn it off and on again.
  3. Check the Windows Update utility.
  4. Run Microsoft's troubleshooter.
  5. Start Windows in safe mode.
  6. Go back in time with a system restore.
  7. Clear the Windows Update file cache.
  8. Run a thorough virus scan.

  1. Go to the Start menu -> type Run -> double-click the first result to run Run.
  2. Now type services.msc -> run windows services.
  3. Find the network list service -> right-click on it -> select "restart". You can also select "stop" and then "restart".
  4. Try refreshing your computer again to see if the error persists.

  1. Right-click on the taskbar and select Properties.
  2. Click on Configure.
  3. In the icons window in the notification area, make sure that "Always show all icons and notifications in the taskbar" is checked, and then click OK.
  4. Now try running Windows Update again, and the updates should now be installed correctly.

  1. Click Start, then Run. If you don't see Run on the Start menu, type Run in the Start search box, then click Run in the list of results.
  2. Copy and paste the following text into the Run text box: Cmd /c ren %systemroot%System32Spupdsvc.exe Spupdsvc. old.
  3. Click OK.
  4. Run Windows Update again.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.