Fixed hyperlinks that were not working in Outlook

  • Users encounter problems when trying to open links (hyperlinks) from Outlook emails in Windows 10.
  • Microsoft’s standard association for opening links in the browser is broken.
  • Most affected users report that this particular problem occurs after a major Windows 10 upgrade or after completing the process of upgrading from an older version of Windows to Windows 10 (8.1), especially in Windows Office 2010.
  • If you can’t open hyperlinks in Outlook messages, follow these methods to solve the problem.
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When users download and install a new browser application, for example, they sometimes experience problems with hyperlinks in Outlook. In addition to integrating a plugin with an existing browser, or changing the computer settings as a result of an extension, this problem might also manifest itself.

When you use a product such as Microsoft Outlook and click on a hyperlink, it tries to open it in the standard browser, which is the Edge browser. Sometimes it fails to open the link in a Microsoft product on Windows 10. This usually happens when the standard association for opening links in the browser is broken. In this post, you will learn what to do if you can’t open hyperlinks in Outlook messages in Windows 10. Some forum users report an additional message that says, “Your organization’s policy does not allow us to honor your request.

Hyperlinks Are Not Working In Outlook

Your current Outlook settings may be responsible for the fact that links in your messages cannot be clicked. It is possible that your computer is protected from phishing threats by disabling the launch function for links. Changing the settings makes sense if you need to open legitimate links.

These methods will help you open hyperlinks in Outlook messages if Microsoft has made it impossible to open them in Edge or Internet Explorer.


Why do hyperlinks in Outlook not work?

Why do hyperlinks in Outlook not work?

There are many users who report problems opening links (hyperlinks) in Outlook emails after they’ve upgraded to Windows 10 or have upgraded from an older version of Windows.

Following each step listed below one at a time will help troubleshoot local connectivity issues in Outlook. 

Based on our attempts to reproduce the problem and the reports of various users, it appears that in most cases the problem is caused by faulty Office installations or the default browser. In addition to Windows 10, there are also reports of problems opening links in Outlook that aren’t working. Windows 7 and Windows 8 (8.1) are also affected by the problem.


How to restore hyperlinks that don’t work in Outlook

Updated: March 2024

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Hyperlink Not Working In Outlook

Outlook uses the HTML mail format by default, but changing between formats is straightforward. If you can’t include clickable links in your email message, then you or someone who shares your computer may have switched to another format mode. To send hyperlinks in your mail messages again, try changing the default Outlook setting back to HTML format. Click the “File” tab, then choose “Options” followed by “Mail.” Click “HTML” in the “Compose messages in this format” list in the “Compose Messages” section.

These instructions will teach you how to remove hidden data from documents, spreadsheets, and presentations that could harm the author if distributed.

How to restore hyperlinks that don't work in Outlook

Fixed Outlook when links didn’t work in emails on Windows 10

The problem can be resolved in Windows 10 by assigning a standard web browser.

  1. Click Start.
  2. Select Default App Settings from the search results after typing the default app.
  3. You will be able to choose your preferred web browser from the list of Default Applications.
  4. The browser you select will depend on what you have installed, such as Microsoft Edge or Firefox.
  5. You can open the hyperlink in Outlook by closing the Standard Applications window.

Fixing Outlook when email links didn’t work in Windows 8

It is possible to fix this problem in Windows 8 by assigning a different default Web browser.

  1. For Charm to open, press Window + C.
  2. By selecting Charm Settings, you can change the PC settings.
  3. You can change default settings in the left pane by selecting Search and Applications.
  4. Make your choice of a web browser and click on it.

Fixing Outlook when links in the email didn’t work in Windows 7

In Windows 7, this issue can be resolved by assigning a different default Web browser.

  1. Navigate to the Control Panel by selecting Start.
  2. Choose a program.
  3. The default programs will be selected.
  4. Install default programs by selecting this option.
  5. Click OK after selecting your web browser.

Updating the Perspective

Microsoft Outlook updates might resolve the problem if you are still having trouble opening hyperlinks.

  1. Get your eyes on the future.
  2. Click on File.
  3. Your desktop account can be selected here.
  4. Update options can be selected.
  5. To update, click here.
  6. It fixes the issue by checking for and installing available updates.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

From the Tools menu, choose Internet Options. Select Programs -> Reset Web Settings. Under Internet Programs, make sure that the correct email program is selected. The Internet Explorer checkbox must be selected if it is the default browser.

To enable links in a message, in the reading pane, or an open message, click Enable Links and Other Features in the notification bar at the top of the message (not recommended).

The problems with opening hyperlinks are most likely due to either security restrictions in your Internet browser that don't allow pop-ups to open, or a plug-in in your Flash Player that doesn't allow URLs to open in local Flash files.

  1. Right-click and select Hyperlink from the menu.
  2. Click the Insert tab and select Hyperlink.
  3. Press Ctrl + K. Each of these options opens the Insert Hyperlink window, where you can enter the desired URL in the address field.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.