Repairing the black screen problem: FFXIV Launcher

  • The FFXIV Launcher Error often occurs with error code 214667211.
  • This troubleshooting guide aims to solve the problem with some of the best solutions.
  • There are many different causes of the black screen problem that occurs when playing Final Fantasy 14 on Windows.
  • If you are using PS4, rebuild the library and reinstall the game.
  • If the error occurred while using the Xbox, just try disconnecting the USB controller from the XBOX.
Updated March 2024This tool will stop these errors and fix common problems: Get it at this link
  1. Download and install the software.
  2. It will scan your computer to find problems.
  3. The tool will then correct the issues that were discovered.

Ffxiv Launcher Not Showing Login

XIVLauncher, Dalamud, and Dalamud Plugins: How safe are they to use? What is the process of uninstalling XIVLauncher? Would plugins and XIVLauncher work on patch day? What is the location of my FFXIV installation? Can I log in early to the titles screen before the patch goes live? [Linux] How can I migrate FFXIV and/or XIVLauncher files from an old Wine prefix to a new one? [Windows] Is there a reason why people keep asking about Steam?

Xiv Quick Launcher

This alternative launcher is known as FFXIVQuickLauncher, and it is more lightweight as well as faster than the official launcher.

I get an error saying XIVLauncher failed to check for updates when I open the program
I’m on Linux and I keep getting “XIVLauncher failed to update” errors
How come the in-game addon (Dalamud) doesn’t work and/or plugins don’t display?
How do I whitelist XIVLauncher and Dalamud so my antivirus leaves them alone?
XIVLauncher isn’t saving my new password / how do I clear my saved password?
I think XIVLauncher is giving me a Blue Screen of Death. What information would help narrow this down?
How can I fix crashes on startup?
The launcher shows a red world icon and an error message when trying to log in, and the official launcher doesn’t open
The official launcher isn’t working / XIVLauncher failed to check for updates / Patch files could not be verified
How to set an injection delay in RivaTuner/RTSS
Can I repair my FFXIV installation?
How do I fix a version check error when trying to update FFXIV?
I updated my game with TexTools mods installed. How do I fix crashes?

Final Fantasy is a very famous RPG MMO game. Many users are unconditional fans of this series. Especially Final Fantasy XIV was released in 2013 and is also available in a PC version. Recently, the game ran into a bug. Many users encounter the same problem. Every time users launch the game, the screen goes black and within seconds the game crashes with the FFXIV Launcher Error. This error often occurs with error code 214667211. This troubleshooting guide aims to solve the problem with some of the best solutions.

What are the causes of the FFXIV Launcher Black Screen problem in Windows?

What are the causes of the FFXIV Launcher Black Screen problem in Windows?

Ff14 Quick Launcher

There are numerous addons available to enhance our favorite MMO when using XIVLauncher (abbreviated as XL)!

We’ll elaborate on the methods you can use to resolve FFXIV launcher black screen issue for those who are experiencing this issue.

When you play FFXIV on Windows, you may encounter a black screen. Finding the right cause for the problem helps in troubleshooting. We suggest that you check these causes.

This guide will show you how to change the FFXIV.cfg file so the game starts the Opening Movie.

Internet Explorer settings – this may seem unusual, but the launch of the game depends largely on Internet Explorer. That’s why Internet Explorer must work perfectly for the game to work. You can either reset its settings or add the game site to trusted sites.

Download Ffxiv Client

Please direct your browser to the following URL:

A black screen with FFXIV’s launcher is a result of improper Internet Explorer settings. Resetting Internet Explorer to its default settings may help solve the problem.

In Final Fantasy XIV, there’s a robust fix available that’ll get you back to your feet. A separate “ECT” folder is thought to contain trial data within the game’s main directory. For users who purchased the game, this folder is completely useless, and it is causing problems as well.

Game Internet access blocked – The firewall can prevent the game launcher from connecting to the Internet, so be sure to make an exception for the game executable to resolve the black screen problem.

Dalamud Launcher

GShade, Dalamud, and Swift are all supported on Mac with XIV’s native launcher. Additionally, it supports the latest Apple technologies such as macOS Ventura, Apple Silicon, and Metal 2, while providing substantially better performance than the official wrapper. In order to ensure that the game is supported as best we can, we have even created a custom Wine distribution and optimised DXVK/MoltenVK.

Final Fantasy is a well-known MMO-RPG game. A lot of users are die-hard fans of this series. Talking specially about Final Fantasy XIV, was released back in 2013 and released as a PC version as well. Recently the game has been facing an error. A lot of users are facing the same error. Whenever the users launch the game, the screen gets black, and then within a few seconds, the game crashes with FFXIV Launcher Error. Often this error comes up with an error code of 214667211. This troubleshooting guide aims to fix the issue with some best solutions.

Game features blocked by antivirus software – Some aspects of the game may be blocked by the antivirus software installed on your computer. Be sure to add the game to your antivirus program’s exclusion list.

How to solve FFXIV launcher black screen problem on Windows?

Updated: March 2024

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Final Fantasy 14 Launcher

In addition, as part of our fraud prevention measures, we implemented a restricted login procedure on August 29, 2019 for Steam service account users. The Steam version service account version of Final Fantasy XIV requires you to launch the client application directly from your Steam library due to this. If you attempt to start the game directly, you will receive a message stating that you don’t have any subscriptions or game time on your account.

Ffxiv Errors

When you are disconnected from the server due to a server-side error, you receive error 90000. Frequently, error 90001 occurs because your computer is having trouble communicating with the server. When the client’s side of the connection is having trouble, Error 90002 occurs, and when the time sync issue occurs, Error 90007 typically occurs.

How to solve FFXIV launcher black screen problem on Windows?

Ffxiv A Technical Issue Has Occurred

Second, you need to uninstall the game through Steam with a few clicks, and then reinstall it. There are times after the FFXIV Free Trial, incorrect files are left behind, causing the ‘A Technical Issue Has Occurred’ error.

Getting started:

  1. By pressing Win + R together, you can open the Windows task manager and stop all unnecessary tasks by typing “taskmgr” at the “Run” prompt.
  2. Install “VC x64” or “VC x86” (depending on where your PC is located).
  3. The PS4 library needs to be rebuilt and the game reinstalled.
  4. Trying disconnecting the USB controller from the Xbox may work if the error occurred while using the Xbox. If so, reconnect the controllers and try again.
  5. Check to see if the problem has been resolved after unplugging your router and reconnecting it after 3-4 minutes.

Changing the game configuration file

This step involves modifying the Final Fantasy XIV configuration file to resolve the black screen issue when starting Final Fantasy 14. This file contains the most important user settings and other game settings that affect the operation of the game.

  1. The “This PC” icon should be found at the bottom of the screen. Double click it.
  2. Follow these steps:
  3. My Games is located in C:UsersYourAccountName.
  4. Right-click on the file “FFXIV.cfg” located in the “Final Fantasy 14” folder.
  5. You can open Notepad from the menu by selecting “Open with”.
  6. Choose “Search” from the menu on the top by clicking “Edit”.
  7. Select “Continue Searching” and enter “CutsceneMovieOpening” in the search box.
  8. The value next to “0” should be changed to “1” when you find the word.
  9. You can now close the notepad by pressing “Ctrl + S”.
  10. The Final Fantasy 14 black screen launcher problem can be resolved by restarting the game.

Resetting Internet Explorer

The Internet is accessed through Internet Explorer by Windows.
This step involves resetting Internet Explorer in order to resolve any configuration issues or corruption issues acquired by this browser during the installation process.

  1. Type “Control Panel” at the “Run” prompt and press “Enter” after pressing the “Win + R” keys simultaneously.
  2. Choosing “Internet Options” comes after clicking “Network and Internet”.
  3. The “Advanced” tab should be open. Once you are there, click “Reset”.
  4. In order to determine if Windows 10 Final Fantasy 14 Launcher black screen issue has been resolved, click “OK” and restart your browser.

Remove the boot file

This boot file contains cached information that is useful to launch the game and is generated randomly. As a result, the game will not be able to reset an invalid parameter if it is unable to start because of this startup file. If you delete this file, you will be able to restart Final Fantasy 14, thereby solving the black screen issue.

  1. Enter “Steam” into the search box in the lower right corner of the screen by pressing the Window key or the Start icon.
  2. Click the “Library” tab in the Steam app’s upper menu after opening it from the search results.
  3. You can find the “Final Fantasy XIV” entry by right-clicking it, then choosing “Properties”.
  4. The “Local Files” tab is found in the properties window once it is opened.
  5. The startup folder contains “ffxivboot.bck”, which you can access by selecting “Browse Local Files”.
  6. You can also right-click on the file and select “Delete” from the menu when you press the “Del” key on your keyboard.
  7. Any dialog box requesting authorization should be clicked “OK.”.

Allowing Final Fantasy XIV to pass through the firewall

The firewall can actively block Final Fantasy XIV, resulting in a black screen when it attempts to launch. The solution is to allow Final Fantasy to pass through the firewall, so it can start.

  1. When you press “Win+I”, the window settings will appear.
  2. You can access Windows Security in the left-hand menu by opening the “Update and Security” tag.
  3. To allow an application to pass through the firewall, click “Firewall and Network Protection”.
  4. You will see an option called “Allow another application” when you click on the “Change settings” option.
  5. Go to the “Allow other applications” step. Select “Browse” from the drop-down menu and navigate to the directory where “FFXIV” is installed.
  6. Select “Add” and then “OK” when you locate the game executable.
  7. Try restarting the game after closing all windows.

Resetting the boot file

You can try re-configuring some of the loading parameters that often cause games to crash or fail to start if removing the boot file didn’t solve the problem. Follow these steps to do this.

  1. Search “This PC” in the search bar adjacent to the Cortana icon or double-click on the “This PC” icon.
  2. You will then need to navigate to the following directory:
  3. My Games is located in C:UsersYourAccountName.
  4. Using your right-click menu, find the file “FFXIV.cfg” in the “Final Fantasy 14” folder.
  5. You can open Notepad by selecting “Open with” from the context menu.
  6. After that, click on the following text by pressing the “Ctrl + F” keys simultaneously as follows:
  7. There is a 1 in B4EulaAgreement
    Language = 1
    Region = 2
    A value of 1 is assigned to EulaAgreement
    A boot version check mode of 1 is set
    ConfigReset = 0
    The startup has been completed.
  8. If the black screen still persists after you have changed all the values, you can use the keyboard shortcut “Ctrl + S” to save the changes.

Using DirectX 9

In games and graphics tasks, your computer uses DirectX graphics software to communicate between the graphics processor and your operating system. Use DirectX 9 instead of DirectX 11 or DirectX 12 if your GPU does not support it, or if there are problems with it. This may resolve the problem completely. The following steps can be followed to do this.

  1. Click the Start button or Windows key and enter “Steam” in the search box at the bottom of your screen.
  2. In the Steam app’s top menu, click the Library tab to access the library.
  3. You will find FFXIV under the installed games list. Right-click it.
  4. In the “Properties” menu, select “General”.
  5. Enter “-dx9” in the startup options section after clicking “Set Startup Options”.
  6. Add a comma between each entry.
  7. To test if the black screen issue has been resolved with Final Fantasy 14 Launcher on Windows 10, save your changes and restart the game.

An added exception to Antivirus

Your antivirus might be causing the problem, so make sure to add Final Fantasy 14 Launcher to your exceptions list and that should fix the problem completely.

You can add exceptions to different kinds of antivirus in a variety of ways. The steps you need to follow to add an exception to Windows Defender are outlined in this article, but you can search for “How do I add an exception to my antivirus name” and follow the methods outlined in Google.

  1. Windows Settings can be opened by pressing the Win key and I key simultaneously.
  2. Go to the settings and select “Updates and Security”.
  3. Then, click “Windows Security” in the left menu. When the window opens, click “Learn more about Windows Security”.
  4. In the “Virus and Threat Protection Settings” section, select “Manage Settings” from the left menu.
  5. Choosing “Add or remove exceptions” from the Exceptions menu will then let you add or remove exceptions.
  6. Select “File” from the menu after clicking the “Add Exceptions” button.
  7. Choose “Open” from the menu that appears when you locate the executable file of your game.
  8. When you start Final Fantasy 14 A Realm Reborn, see if the black screen issue persists.

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

The only way for them to access the game is to run Steam. Before, you didn't need to open Steam and just use the Square Enix launcher to play the game, but now Steam is required for those who have the Steam version. No, you MUST run Steam if you bought the Steam version.

Please visit to download the official Windows client for Final Fantasy XIV. Please go to your Steam library and download Final Fantasy XIV directly from the Steam client.

  1. Copy the entire C: Program Files (x86)SquareEnixFINAL FANTASY XIV - A Realm Reborn folder and save it to your hard drive or backup drive.
  2. Once the launcher is open, go to Config - Backup Tool (Config - Backup Tool - Click on Backup) (This will save your personal settings to the game.

The two versions of FINAL FANTASY XIV are identical. However, due to some additional features related to the Steam platform, the standard Windows PC version of FINAL FANTASY XIV is not compatible with the Steam version of the same name. Extensions must also be registered on the same platform as their base game.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.