How to fix your phone app isn’t working on Windows 10

  • Some Windows 10 users are complaining about a problem with the Your Phone app in Windows 10.
  • Microsoft has described some troubleshooting steps to complete the configuration and solve common problems related to this experience.
  • The new experience only works with Android phones running mobile operating system version 7.0+.
  • Since it’s still under development, some features are missing, and there’s a good chance you’ll run into bugs and other problems.
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Does Not Open

The FileCabinet CS application sometimes fails to start or open, with no error message displayed.

I am having trouble getting iTunes to open on my PC – laptop. Can anyone help me? Thank you.

Your Phone, the app that allows you to further integrate your phone with your computer, is available on Windows 10 as part of the October 2018 Update. The app lets you quickly see your pictures, notifications, and send texts without unlocking your phone. It’s an instant “window” that lets you access all your pictures and notifications.

Windows 10 users have complained about a problem with the Your Phone app. The notification feature and automatic sync feature do not work on their computers, they claim. In case you are experiencing the same issue on your phone, don’t fret. You can resolve this problem in no time if you follow these solutions on your computer. However, you should try simpler solutions first.

Apps Won’t Open

In addition to emailing clients and using social networking to generate business, iPhones are capable of supporting a wide range of business activities. However, if an app will not open, it can cause problems and decrease productivity. Troubleshooting apps that won’t open safely and quickly can help you solve these problems. Incompatibility, incompatibility, or damage to the app can cause problems with apps.

Why Isn T

The Finder and iTunes should show your device after connecting it to your computer. If it doesn’t show up, or if you get a 0xE or unknown error, follow these steps.

During installation or subsequent attempts, if you have trouble connecting the app to your phone, don’t worry. It can happen for a number of reasons, some of which are trivial, that prevent you from connecting. The “We can’t connect to your phone” and “Check your phone” errors can ruin your day, so let’s take a look at them and figure out how to fix them.


What causes the “Your phone isn’t working” app error in Windows 10?

What causes the "Your phone isn't working" app error in Windows 10?

At the moment, Android phones running mobile operating system versions 7.0+ are the only devices that can run the new experience, and because the experience is still being developed, some features are missing, and you may experience bugs or other issues. It is fortunately possible to solve common problems related to this experience by following Microsoft’s troubleshooting steps.

You’ll learn how to use the “Your Phone” app and troubleshoot a few connection issues in this Microsoft Windows 10 guide.

Note: In addition to the steps in Windows 10, we also describe the steps for changing the settings on your Android phone. Since the experience is not the same on all devices, the settings in this guide will likely be slightly different on your phone. If you can’t find a specific option, it’s recommended that you visit your manufacturer’s support site for more information.


Here’s how to fix a phone app that doesn’t work with Windows 10

Updated: February 2024

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Here's how to fix a phone app that doesn't work with Windows 10

Why Wont My App Open

When the app does not open, press and hold the Home button two times. The app should begin to wiggle when you touch it. You should then click the red minus symbol to close it. Use the Home button twice again to try to open the app.

Your phone app should work again if you follow these steps:

Use the Windows Store app diagnostics program

  1. Go to Updates and Security – Troubleshooting in the Windows Settings app. Various troubleshooting options are listed in the right pane.
  2. When you’re done, run the app again to see if the problem persists. Download and install the Windows Store Application Troubleshooter. Follow the on-screen instructions.

Reset the cache on your Android phone

In your Android phone, open the Settings menu, go to Apps, then Phone Companion, then Force Stop, and then Memory, then Clear Cache.

Disconnect and connect devices

  1. Disconnect this PC from Windows 10 Settings – > Phone.
  2. To disconnect this phone, sign in to your account at, then go to Devices, and click View info, Advanced, and Disconnect this phone.
  3. Your devices need to be reconnected.

Reset the phone application

  1. You can find Apps and Features under the Settings app in Windows 10.
  2. You can find it on the right-hand side.
  3. Go to the More Options menu and select this option.
  4. The Reset button can be found under Reset. Click it to reset.
  5. Now you can restart your computer.

Uninstall and reinstall the Your Phone app

It is relatively simple to uninstall Windows 10 Sore apps. Afterward, you can reinstall the app from the Microsoft Store. The app should be able to be opened without issues since this is a new installation. There shouldn’t be any corruption or issues with the app.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

On your Android device, open "Settings" and go to "Storage". Click the "Plus" icon in the upper right corner and select Connect via USB computer. From the list of options, select Media Device (MTP). Connect your Android device to your computer and it should be recognized.

  1. Drag the slider to start in the All apps list, then select Options.
  2. Select System -> About app -> Reset phone.
  3. You'll get two warnings. If you're sure you want to reset your phone to factory settings, select Yes, then select Yes again.

If not, the phone may be faulty, the SIM card may be damaged, or you may have network problems. If the problem occurred suddenly and not because you changed any settings on your phone, it's probably not your phone's fault.

First of all, make sure that your device is set to connect as a multimedia device: connect your device to your PC with the appropriate USB cable. Make sure the USB connector shows "Connected as a media device. If not, click the message and select Media Device (MTP).

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.