How to Troubleshoot Netflix Error Code NW-4-7 [PS4 and Xbox One]

  • Netflix has encountered an error followed by the message NW-4-7, which usually indicates a problem with the cache on your device or Internet connection.
  • The error is usually caused by a network connection problem or too much temporary data stored on the smart device running the Netflix app.
  • If you also encounter this error on ps4 and Xbox one, here are some troubleshooting steps for your device to solve the problem yourself.
  • The error can be resolved by resetting your network settings to defaults.

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Netflix Code Nw-4-7 Fire Stick

A network connectivity issue or excessive temporary data stored on the smart device running Netflix is usually what causes the NW-4-7 error code. In most cases, it can be fixed with a few quick checks and tests, so it is not something you should be worried about.

It usually indicates a cache issue or an issue with an Internet connection when Netflix encounters an error followed by the message NW-4-7.

Netflix Code Nw 47

You can fix Netflix error code NW 4-7 by turning off your device and turning it back on. If you are experiencing the problems, you should unplug the device from the mains for at least three minutes and check if any cached files are creating the problem. You can also turn off your modem and router.

You can resolve the error by resetting your network settings to default or updating the information on your device.

You can try these troubleshooting steps if the error also occurs on your PS4 or Xbox One.

What causes Netflix error code NW-4-7?

Netflix Com/nethelp Code Nw 4 7

Your streaming device may have a temporary glitch that causes Netflix error NW-3-6, NW-4-7, and NW-4-8.

A network connection failure or too much temporary data stored on your smart device running Netflix usually causes NW-4-7 error codes. This problem can usually be fixed by checking a few things and taking a few measures.

How to repair Netflix error code NW-4-7?

Updated: February 2024

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Your internet connection may be down

  1. Your Internet connection’s speed needs to be tested.
  2. If you are unable to connect to the Internet, try opening your browser.
  3. Your ISP may be able to help you if you can’t connect.

Connect your device directly to your modem

  1. Streaming devices and TVs should be turned off.
  2. A direct Ethernet connection is needed between the television or device and the modem.
  3. Connect the modem back to its power source after 30 seconds after turning it off and disconnecting it from its power source.
  4. When the LEDs begin to flash, you have turned on the modem.
  5. Test the device by turning it on and opening Netflix.

Restart the router

  1. Streaming devices and TVs should be turned off.
  2. Let it sit for at least 30 seconds before plugging the router and modem back in.
  3. When the modem indicator turns on, connect it first.
  4. The router must be plugged in and the lights should come on before the router can be used.
  5. Netflix should be open when you turn on your TV or streaming device.

Check the DNS settings on your Xbox

  1. Press Xbox to open the Guide menu. Select the Settings submenu from the Profile and System menu.
  2. Set Automatic DNS settings in General Settings and Network Settings – Advanced.

Check the DNS settings on your PS4

  1. Your PS should be on the Home screen.
  2. Go to the upper right corner and click the Settings icon.
  3. You can configure your internet connection by selecting Settings – > Configure Network Connection from the list.
  4. Your DNS settings can be found under Advanced Settings.
  5. The connection will be tested once you have configured the DNS settings.
  6. Netflix should be available no matter what your internet connection is like.

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Frequently Asked Questions

The message NW-4-7 usually indicates a problem with the cache on your device or with your Internet connection. According to Netflix, the error indicates information stored on your device that needs to be updated, or a network connection problem.

The NW-4-7 error code is usually caused by a network connection problem or too much temporary data stored on the smart device running the Netflix app.

  1. Run a speed test on your Internet connection.
  2. Try opening your browser and see if it can connect to the Internet.
  3. If you cannot connect, the problem may be a poor Internet connection. Contact your ISP for help.
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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.