Troubleshooting: iTunes Error Code 17 in Windows 10 Computer

  • The iTunes error code 17 occurs mainly because of connectivity problems, for example, your computer cannot connect to Apple’s servers or your iPhone.
  • It is very similar to iTunes error 3194 and therefore requires the same solutions to fix it.
  • It can also occur due to an outdated version of iTunes and overly sensitive security software.
  • In most cases, some sort of corruption in the auto-update component contributes to it.
  • If this scenario applies, you can try updating iTunes manually.

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If your Mac or PC cannot communicate with the Apple software update server, you may receive error code 17 when restoring your iPad or iPhone.

It’s often caused by connectivity problems, such as having problems connecting your computer and iPhone to Apple’s servers. Fixing iTunes error 17 consists of doing the same things as fixing iTunes error 3194.

This iTunes error code can also occur due to an outdated version of iTunes and overly sensitive security software. If you encounter this problem while updating your iOS device and are looking for quick ways to fix it, check out these effective solutions.

What is the cause of the iTunes error code 17?

How do I fix the "iTunes has detected a problem in the sound setup" error message?

It is often caused by an outdated version of iTunes, or a corruption in the auto-update component. If this is the case, you may want to update iTunes manually. It may be necessary to reinstall iTunes (desktop or UWP version) if that does not work.

Some affected users, however, have confirmed this issue can also be caused by an overprotected firewall which prevents iTunes from sending information out. In this case, removing the firewall is preferable to removing the firewall altogether.

How to Repair the iTunes error code 17?

Updated: February 2024

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Allow iTunes in your firewall

iTunes may be unable to access your computer’s Internet connection if your firewall doesn’t allow iTunes to access it.

  1. You can find the Windows Defender firewall on your computer by pressing Windows + S simultaneously.
  2. The Windows Defender firewall will now be launched by pressing the “Open” button.
  3. Ensure Windows Defender Firewall is enabled by clicking “Allow an application or feature”.
  4. The final step is to make sure iTunes is checked in the list of programs.
  5. Your changes will be saved and your computer will be restarted after iTunes has been allowed into the firewall.
  6. Check to see if the error code 17 still appears in iTunes after reconnecting your Apple device to your computer and performing an update or restore.

Updating iTunes

The iTunes program may not be able to connect to Apple’s servers if you are using an outdated version of iTunes. Another possible cause of error code 17 is an outdated version of iTunes software.

The current version of iTunes may also contain a bug that has already been resolved in the latest version of iTunes when it comes to updating or restoring Apple devices.

  1. Open iTunes from the desktop of your computer.
  2. You can find help in iTunes by clicking on the “Help” tab.
  3. Once you press “Check for updates,” iTunes will begin to search for an update for your computer’s current software version.
  4. Your computer will be updated if the update is available. Follow the instructions on-screen.
  5. To check whether the problem has been resolved, restart your computer after updating iTunes and do the same steps that caused error code 17 above.

Disable third-party antivirus software

A good antivirus program is critical to protecting your Windows system from any types of malware, but antivirus software can sometimes be overly cautious and report programs like iTunes as malicious.

If you want to use iTunes on your computer, you can temporarily disable your antivirus program. This often happens when you try to download updated files for your Apple device.

Anti-virus programs can also allow you to prevent suspicious software from being detected by making exceptions for certain programs.

If you want to keep malware and viruses away from your operating system, you can uninstall your antivirus software permanently and switch to Windows Defender.

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Frequently Asked Questions

Install or temporarily uninstall the security software. Make sure your Internet connection is working. Try or contact your Internet Service Provider. Bypass your Internet router.

  1. Exit iTunes if it is running.
  2. Click the Start button at the bottom left of the screen.
  3. Click on "iTunes" in the list of programs.
  4. Click on "Repair" on the top menu.
  5. Tap "Repair" again to confirm the repair.
  6. Click "OK" when the repair is complete.

First, uninstall all existing iTunes installations. Press Windows+R and then type: appwiz. Also remember to remove all other Apple software components listed, such as Apple Application Support, Mobile Device Support, Software Update, and Bonjour. Once the uninstallation is complete, restart your computer.

The most common reason for this iTunes update error is an incompatible version of Windows or outdated software installed on your computer. First of all, go to your PC control panel and find the "Uninstall Program" option. Click on it. There you will find a list of "Apple Software Updates".

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.