Solved: “We could not complete the install because an update was shutting down” on Windows 10 PC

  • When installing a feature update in Windows 10, the installation may be interrupted halfway through and you get the following message: ‘We were unable to complete the installation due to an update service halt’ Not everyone has this problem, but if you have it, you can use the workarounds below.
  • The Windows Troubleshooter is designed to fix these occasional errors.
  • Follow the steps below and Windows will automatically restore the system and fix the error.

Updated March 2024This tool will stop these errors and fix common problems: Get it at this link
  1. Download and install the software.
  2. It will scan your computer to find problems.
  3. The tool will then correct the issues that were discovered.

If you are unable to complete the feature update installation, you may be interested in this article. When installing a feature update in Windows 10, the installation may be interrupted halfway through and you get the following message:

A service outage prevented us from finishing the installation.

Reset all Windows Update settings with Windows Repair, and you’ll save hours of time.

The Windows update service can be restarted to resolve the problem when the installation of Win 10 couldn’t be completed.

Windows Update is a feature that allows Windows to check updates regarding privacy & security, Windows versions, and much more. It is a good practice to allow Windows to download and install Windows updates automatically as it will keep your system error-free for most of the time. Although sometimes, users may encounter an error stating “We could not complete the installation because an update service was shutting down” which disables their system Windows to get application/security updates that are crucial in terms of safety and execution.

This message prevents you from upgrading to a newer version. Fortunately, it is not uncommon. It can be solved by using the workarounds below.

What causes this Windows update error?

Program entries: corrupted program entries corrupt system files, which can cause a Windows Update error. This error is reported to occur regularly.

Date and time: Incorrect dates and times prevent Windows from tracking the release of security patches, which eventually causes this error.

As it prevented Windows update installation, third-party antivirus software may be to blame for this error. Following the steps given below, you can uninstall the third-party antivirus software in order to fix this error. This error has been experienced by many users online, so it can also happen to you.

If the aforementioned techniques don’t fix the problem, then there are other tasks that you can perform. On rare occasions, an update file may become corrupt. This can happen due to a disk error or an error during the download process. The result is that the folder where Windows stores the update files will contain a partial or corrupted update, and there may not be an error code or error message that displays. Because Windows cannot install this update, subsequent Windows updates may not work as well.

Viruses/Malware: Viruses are most likely corrupting system files, and they may have corrupted the Windows Update service. This problem occurs from time to time and eventually causes problems like this one.

How do you fix this Windows update error?

Updated: March 2024

We highly recommend that you use this tool for your error. Furthermore, this tool detects and removes common computer errors, protects you from loss of files, malware, and hardware failures, and optimizes your device for maximum performance. This software will help you fix your PC problems and prevent others from happening again:

  • Step 1 : Install PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista).
  • Step 2 : Click Start Scan to find out what issues are causing PC problems.
  • Step 3 : Click on Repair All to correct all issues.


Launch the troubleshooter

Using the Windows Troubleshooter, you can fix these occasional errors automatically. Simply follow the steps below.

  1. Select Update and Security Settings from the Settings menu by pressing the Windows + I key.
  2. In the left-hand column, select Troubleshooting.
  3. To proceed with additional troubleshooting, click here.
  4. To access the Windows Update options, click on the additional troubleshooting section.
  5. Select Run Troubleshooter as the last step.

Uninstalling third-party antivirus

  1. The first thing you should do is open the Windows Control Panel.
  2. You can uninstall a program by selecting it under “Programs” in the Control Panel.
  3. The uninstalling process will now begin. Locate the third-party application you wish to remove.
  4. You can now uninstall it by right-clicking on it.
  5. Your device needs to be restarted after you have uninstalled third-party apps.
  6. After uninstalling, you can reapply your changes.
  7. Install the pending updates and update Windows again. Then reinstall your antivirus if everything works well.

Restore Windows files using DISM

  1. Select Run as administrator from the right-click menu of the Command Prompt search result in the Windows search bar.
  2. Command Prompt will ask you to grant permission to make changes to your system through User Account Control. Click Yes.
  3. Press Enter to execute the following command when the Command Prompt window opens.
    sfc /scannow
  4. Let the command line handle the scanning process. It may take a while.
  5. Whether or not the computer continues to run slowly after performing the SFC scan, you can perform the following command (to restore the Windows 10 image).
  6. Check if the error has been resolved by rebooting the system.

Reset Windows 10 settings

  1. Click the icon for Update and Security in Settings after pressing the Windows + I keys.
  2. The left menu has a “Restore” option.
  3. You can reset your computer by clicking the Start button under Reset this PC.
  4. You can save your files by selecting Save my files.
  5. Your Windows 10 installation media may be required in the next step.
  6. On the drive where only Windows is installed, click Delete My Files Only – and then select the version of Windows you are using.
  7. Then click “Reset”.
  8. You will be guided through the reset process on the screen.

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

  1. Restart Windows Update services.
  2. Remove any third-party antivirus software.
  3. Download the latest service stack update.
  4. Fix the corrupted Windows Update database.
  5. Repair corrupted Windows files.
  6. Update via ISO file.

  1. Restart your computer using the Settings app.
  2. Run the Windows Update troubleshooter.
  3. Run the Windows module installer service.
  4. Perform a restart.
  5. Reset the Windows Update service.

  1. Open Settings > Update and Security.
  2. Click Troubleshooting.
  3. Click Advanced Troubleshooting, select the Windows Update option and click Run Troubleshooting.
  4. You can then close the troubleshooter and check for updates.

  1. Delete the temporary files and browser cache.
  2. Turn off the firewall and anti-virus software.
  3. Run the SFC and DISM.
  4. Run the Windows Update troubleshooter.
  5. Manually reset Windows Update components to default settings.
  6. Empty your software distribution folder.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.