How to Troubleshoot OneDrive Error Code 0x80070185 on Windows 10 PC

  • Some users trying to access or download shared files on OneDrive may encounter the message “Error 0x80070185, The cloud operation was unsuccessful” This post lists the most appropriate solutions you can try to successfully resolve the issue.
  • The OneDrive error also occurs when a user tries to open a file from a SharePoint library using the OneDrive sync feature for that particular library.

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What happens when I receive OneDrive error 0x80070185: the cloud operation was unsuccessful? Get a detailed guide to fixing the issue by reading this article right now.

The following post outlines the best ways to resolve the cloud operation error 0x80070185 that can occur when accessing or downloading shared files on OneDrive.

OneDrive allows you to store and access your files, photos, videos, and other documents over the cloud at any time. It is Microsoft’s cloud-based solution for most of your online needs. When trying to access and download files from Microsoft OneDrive using a Windows 10 PC, however, some users receive error code 0x80070185.

The OneDrive error also occurs when a user tries to open a file from a SharePoint library using the OneDrive sync feature for that particular library. In this case, the affected users migrated their data from the local network to SharePoint Online using the SharePoint migration tool.

The Cloud Operation Was Unsuccessful

This error started appearing on launch after I played the game for more than two years.

The-cloud-operation-was-unsuccessful

A file cannot be downloaded if your drive does not have enough storage space. When you receive the error message 0x80070185, OneDrive tried to download the file you requested, but there is not enough space on your drive.

By clicking “Try Again” four to ten times, you can quickly fix this error for this file, but if you want a permanent fix, move on.

What causes OneDrive error code 0x80070185?

Why is there no Backup tab on OneDrive?

A Common Reason For OneDrive Error 0x80070185 When Attempting To Access Downloaded or Shared Files Based on research, we have compiled a list of some common reasons you may experience this error.

  • There was a problem installing the program
  • Temporary files and caches are corrupt
  • Registries problems
  • The Windows Firewall or anti-virus software is not working
  • I am unable to access the internet
  • Certificates with errors
  • Large file size
  • The software was developed by a third party

Since this OneDrive error code can be caused by multiple factors, we have compiled the solutions for all types of users to address it. After learning the causes, let’s evaluate how to resolve this cloud storage issue.

How do I solve the OneDrive error code 0x80070185?



Updated: February 2024

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0x800701aa

In iCloud Drive, you may encounter an error 0x800701AA: The Cloud operation could not complete …: This can be caused by an issue with iCloud Drive. Two parts of the bug are involved: When you move or rename a folder within the iCloud Drive hierarchy, iCloud believes that you are removing it and warns you that the folder and its contents will be deleted.

Uninstalling and reinstalling OneDrive

  1. The first thing you need to do is to press Windows + I to open the settings screen.
  2. Select “Applications” from the menu.
  3. You will then be taken to the “Applications and Features” page.
  4. If you want to find OneDrive, just type it into the search box.
  5. Choose “Microsoft OneDrive” from the drop-down menu.
  6. When you are ready to uninstall OneDrive, click “Uninstall.”.
  7. Your computer will now uninstall OneDrive after a while.
  8. Go to your computer’s Microsoft Store.
  9. You can then search for “OneDrive” using the search box on the left.
  10. Once you have found “OneDrive,” click on it.
  11. If you are interested in getting OneDrive, click “Get.”.
  12. Once you have finished installing OneDrive, click “Install”.

Restarting OneDrive

  1. Located in the right corner of the taskbar is the OneDrive icon (the cloud icon). Right-click it.
  2. OneDrive can be closed by clicking here.
  3. Click “Close OneDrive” if a dialog box asks you if you are sure you want to close it.
  4. Go to the search box and type “OneDrive”.
  5. From the results of the parent search, click on “OneDrive”.
  6. You can also try reopening OneDrive once it has opened.
  7. You can save files to this device forever if you select “Save to this device always”.
  8. Choose “Save this device always” when selecting the files.
  9. You can now share your storage by clicking on it.
  10. The problem may have been resolved. Please try again.

Log out and log back into OneDrive

  1. To get started, click the OneDrive icon in the taskbar and select “Right-click”.
  2. Once you have clicked “Settings”, you will be able to access your computer’s OneDrive settings.
  3. The “Account” tab appears in Microsoft OneDrive.
  4. The “Disconnect this PC” button needs to be clicked.
  5. You will now exit OneDrive after clicking “Disconnect account on this PC”.
  6. Your computer should automatically display the OneDrive login screen after you log out.
  7. You can search for “OneDrive” if you don’t already have it.
  8. When you see the search result, click on “OneDrive.”.
  9. You need to enter the email address associated with your OneDrive account.
  10. Register by clicking “Login”.
  11. If you are asked for your OneDrive password, enter it.
  12. Your computer will then ask you to log in by clicking “Login”.
  13. Once you have accessed the problem files in OneDrive, try accessing them again.



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Frequently Asked Questions

  1. Restart the OneDrive Sync client application on your PC.
  2. Make sure that your OneDrive account is connected to Windows 10.
  3. Make sure that you have selected the OneDrive folders that you want to sync.
  4. Complete the OneDrive setup process.
  5. Make sure that the paths to the files in OneDrive are short.
  6. Check the available storage space on your computer.

  1. Reset the files in the OneDrive program.
  2. Set the OneDrive settings to Always store on this device and Free space.
  3. Check if you have enough space in the partition.
  4. Moving or changing the OneDrive location to a different partition drive on your Windows 10 PC.

If you unlink your computer from OneDrive, all other devices associated with OneDrive will continue to sync as normal, and no files will be deleted from your computer or OneDrive. However, OneDrive will be disabled on that PC and files will no longer sync.

  1. Exit OneDrive (right-click on the taskbar).
  2. Go to Control Panel -> User Accounts -> Login Information Manager.
  3. Click on "Windows Credentials" (right).
  4. Select the down arrow to the right of "OneDrive Cached Credential.
  5. Select Edit and enter the username and password for your OneDrive account (Microsoft account).

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.