How to Troubleshoot: Android File Transfer Not Working on macOS

  • Google has developed a free Android File Transfer app to help you transfer files from your Android phone to another device, including a Mac.
  • Here’s how to fix it if Android file transfer for Mac doesn’t work properly.
  • If you have an older Android operating system, the problem of Android file transfers not working may also occur because the older version is not compatible with the appropriate drivers on your computer.

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Transferring Files

Large files, such as photos and videos, can be transferred to cloud storage with ease. There is plenty of online storage available on popular cloud service providers like Google Drive,, ExaVault, Dropbox, and OneDrive. These products provide a good amount of space to store most types of files.

Files Downloader

Downloading files from HTTP and FTP servers is made easy with File Downloader, a small command-line tool that can be easily integrated with scripts, batch files, or Task Scheduler.

File Share

Drive can provide encrypted access to your files. As a result of its cloud-native nature, Drive eliminates the need for local files, so you can minimize the risk to your devices by scanning and removing malware, spam, ransomware, and phishing. And Drive can be proactively scanned and removed when malicious activity is detected.

Most Android phone users are experiencing the issue of Android File Transfer not working. There are a number of problems that can range from “Could not connect to device”. You can try connecting your device or restarting it if it does not work. For “get started” or “Can’t access device storage”, please connect your Android device with a USB cable. When using Android File Transfer, you may also see the error “Could not copy the file”.

You can now transfer files between your Android phone and Mac using Google’s free Android File Transfer app.

Android File Transfer In Mac

If you want to browse the files on your Android phone on a Mac, Google’s Android File Transfer app is the best way to go.

Manager File

Android users can easily navigate files using File Manager +. Free and full-featured, it has a simple UI that makes it easy to use. It manages your device’s storage, network-attached storage (NAS), and cloud storage easily. Additionally, you can see how many files and apps are on your device instantly after opening it.

File Ma

Autodesk Maya’s 3D modeling and animation program creates an MA file as an animation project. There are two types of Maya files: MA files and .MB files. The MB files contain binary data that defines the geometry, lighting, animation, and rendering of a three-dimensional scene.

If you run into problems using Android File Transfer for Mac, here’s what you need to do.

Why doesn’t Android File Transfer work?

Check your USB cable first. Android File Transfer might not respond due to a damaged cable or the wrong connection. Before attempting difficult solutions, make sure that your cable is in good condition. Another option is to try another cable.

Unsupported devices: Mac OS 10.7 and above supports “Android File Transfer” and Android devices 3.0 and above support “Android File Transfer”, if you use a smaller device, you will encounter this problem.

File Transfer is disabled: If the file transfer feature is not enabled on your Android device, it may cause this error.

Faulty/unsupported USB cable: If the USB cable you are using is faulty or does not support the file transfer feature, this may cause this problem.

Conflicting apps: Samsung Kies or Samsung Smart Switch are known to conflict with Android File Transfer, and if you have Samsung Kies or Samsung Smart Switch installed, this error may occur.


Files can be browsed and transferred between Android devices and Mac computers.

Damaged USB Ports: If the USB port on your Mac or Android device is damaged, this problem will occur.

How to resolve the “Android File Transfer Not Working” problem?

Updated: February 2024

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Android Air

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Enable USB Debugging

You will not be able to connect your Android device to your computer if you do not enable USB debugging on your Android phone.

The USB debugging setting on your Mac might solve the Android file transfer problem.

  1. Your phone should now be unlocked.
  2. To get to the About phone section, go to Settings – > About phone.
  3. The developer mode can be activated by pressing the build number seven times.
  4. The developer options can be accessed by pressing the back button.
  5. To enable it, turn on USB debugging.

Update your Android operating system to the latest version

Older Android operating systems may not be compatible with your computer’s drivers, leading to Android file transfers not working.

  1. Select Settings from the phone’s menu.
  2. Using System – Advanced – System update, you can update your system.
  3. Follow the steps on the screen of your Android device to update the operating system.

Turn on file transfer on your Android phone

It is possible that your Android phone won’t recognize your USB device if file transfer is not enabled on it. If this happens, you can ignore the problem as you have to enable file transfer on your Android phone. However, you should be aware of your computer, not the connection as you should always pay attention to it.

Samsung users might need to remove an app called Smart Switch from their phones to be able to transfer files.  

If you unlock your Android phone and then tap on USB for charging, you will see more options and the option to enable File Transfer.

Transfers Files

Transferring files between computers over a network or internet is known as file transfer. It is an essential part of sharing or transmitting files between users, both locally and remotely. File transfers are usually done online through cloud services.

Filetransfer is a web-based file transfer tool, which helps businesses and individuals share large files with multiple recipients via email. The platform enables users to send and receive data packages free of charge, which includes files up to 6GB in size. enables organizations to protect their files by setting a password to data packages.

Teams using can send various types of files, such as documents, photos, videos, presentations and more. The application enables users to automatically resume upload if an internet connection is lost while uploading files. Registered users can view the history of all data packages, which have been sent and received. Additionally, individuals can add comments to data packages and delete data packag…

The Samsung apps Kies and Smart Switch, which perform similar tasks such as file management, may have previously been installed on older Samsung phones. It is unfortunate that this software interferes with Android File Transfer’s operation. You need to find them in the Applications folder and drag them to the trash if you find them.

The file transfer should work fine afterward, but if it doesn’t, try updating your Android operating system on your Mac to resolve the problem.

Check the USB port and cable

Unless the USB port and USB cable are working properly, the Android file transfer will not be recognized by the USB device.

It is possible to try a different USB port on your computer if Android file transfer isn’t working on Mac/Windows.

If the USB cable is faulty, you can try using a different USB cable. However, we recommend using the original USB cable when connecting your Android device to your computer.

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Frequently Asked Questions

If Android File Transfer does not work due to a faulty USB cable, the problem may persist even after replacing the cable with a new one. This is because the file transfer settings may prevent the connection between your Mac and Android device. You can solve this problem by enabling file transfer.

  1. Download the app.
  2. Open the AndroidFileTransfer.dmg file.
  3. Drag and drop Android File Transfer into your apps.
  4. Use the USB cable that came with your Android device and connect it to your Mac.
  5. Double-click Android File Transfer.
  6. Browse through the files and folders on your Android device and copy them.

Go to Settings -> Developer Options. Turn on USB debugging. Lock the device (turn off the screen). Connect your phone to your computer with a USB cable.

  1. Unlock your phone.
  2. Connect your phone to your computer with a USB cable.
  3. On your phone, tap the "Charge this device via USB" notification.
  4. Under "Use USB for", select File Transfer.
  5. A file transfer window opens on your computer.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.