How to solve the problem of Google Photos getting stuck on “Preparing Backup”

  • Everyone has run into problems when trying to back up photos.
  • Google Photos is an efficient app, but it can get stuck while preparing a backup.
  • This problem can be caused by several factors, such as a slow Internet connection or insufficient memory.
  • It is also caused by various timing errors in the Photos app.
  • There are many ways to solve this problem, and one of them will probably help you solve the problem and save your photos.
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Google Photos Back Up

You can easily share and organize all your photos and videos in Google Photos, which is automatically organized.

There have been times when you have trouble backing up your photos. Although Google Photos is a great app, it can get stuck when preparing a backup. This problem can be easily fixed, so don’t worry about it. You can resolve this issue by addressing a variety of factors, including a slow Internet connection or insufficient memory, as well as by resolving various timing errors in the Photos app.

Google Photos Not Backing Up

It is a good idea to check the backup status on Google Photos first to resolve the problem. Occasionally, you might have turned off the Backup photos option on your app after updating the app or changing some settings. To begin, check your Google Photos backup status first. 

Google Backed Up Photos

Enjoy your photos, videos, and updates from anywhere with Google Photos.

The process of backing up your photos can be troublesome. That is why it is important to take the time to understand what causes the problem and how it can be fixed.

There might be a problem with your phone’s memory, or you may have a slow connection. If you are still having problems with Google Photos, try these solutions. You may be able to resolve the problem eventually.

My Google Photos backup stopped working out of the blue a few weeks ago – I’ve been dealing with this strange issue for a few weeks now. My Redmi Note 8 would not back up one or two photos. I tried clearing data/cache, uninstalling/reinstalling, and turning backup on/off. At best, it would get stuck at “Getting ready to backup photos…” and then would back up one or two photos.


What causes Google Photos to freeze on “Prepare backup”?

What causes Google Photos to freeze on "Prepare backup"?

When using Google Photos on your iOS device, you encounter this problem. The Assistant screen says that it is “Prepare Backup” and that it is finished with “Collect Everything!” However, it does not appear to start downloading the files. An uploaded photo has the cloud icon when you see it.

The problem with Google Photos backups can be caused by a variety of factors.

As a result of the following factors:

  • It appears there is a problem with Google Photos.
  • There is an error connecting to the Internet.
  • It took a long time to download the files.
  • It is necessary to update your phone’s operating system since it runs on an outdated version.
  • You may have problems with Google Photos if you use an ad blocker or extension.
  • The operating system is being slowed down by too many caches and data.
  • If your phone’s operating system is incompatible with Google Photos, it may have bugs.


To solve the problem of Google Photos being stuck on “Preparing a backup”

Updated: February 2024

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Google Photos Stuck On Preparing Backup

You can also back up your device folders if Google Photos backup gets stuck: Go to Google Photos > Tap Menu > Device Folders > Click the folder you want to backup > Turn back up & sync on next to Back up & sync.

To solve the problem of Google Photos being stuck on "Preparing a backup"

Connect to a Wi-Fi network

Google Photos may not back up even if your device appears to be connected to Wi-Fi. Sometimes, the connection may be bad for a few minutes, but it will get better soon.

When backing up Google Photos, many users have reported that they can restore normal functionality by turning off their Wi-Fi and reconnecting.

Turn on mobile backups

Users have found that switching to Cellular Backup immediately started backing up their app after disabling Wi-Fi completely (assuming you have enough cellular data, of course).

How To Backup On Google Photos

Drive for desktop (the original Backup and Sync) is the newest Google Photos desktop app. You can use the application to sync your photos automatically from Google Photos to your hard drive. It allows you to sync photos two-way between the cloud and the computer.

Several users have reported positive experiences with switching back to Wi-Fi after a while when they are backing up a lot of photos.

Despite this, the strategy works, as there are no guarantees that it won’t stop again due to real Wi-Fi problems.

Switching to cellular data has made backing up much simpler for many users. Don’t skip this step if you can save some time.

Turn off your phone

In spite of its simplicity, it has actually helped many users resolve Google Photos and other app issues. Turn off your phone. Once your phone has been turned off, try to calm yourself down. Don’t be stressed. This problem can be solved in a variety of ways, and you might find one that works.

You can run the backup again after turning on your phone again after a few minutes. Hopefully, this time it will work. Our phones are weird devices, sometimes we just need to turn them off for a few minutes to reset everything. The problem shouldn’t occur again once they are turned back on, since it was never there.

Recharge your device

It doesn’t take long to back up your photos, especially if you haven’t done it lately. If the battery on your device is low, Google Photos might not be able to run a backup. Try charging it in order for it to begin a backup.

The small action of getting home and charging your phone can solve all your problems. Don’t give up before trying it, and stay calm when you don’t have a charger with you.

Turn off power-saving mode

As with the previous tip, this one has the same purpose.

Google Photo Not Backing Up

Your device may not be able to back up Google Photos if it is low power. Check that Google Photos has resumed uploading, and if so, check that your device is in low-power mode. If that is the case, your device will not be able to upload. Enable “Backup and Sync” by turning off this mode.

If your Google Photos displays that it is “getting ready for backup”, then clear the cache and application data of Google Photos. If this happens, you should clear the cache and application data. To clear data & clear cache on Android devices, go to Settings > Apps > Photos > Storage > Clear Data.

There are some devices that will not let you backup if you are in power-saving mode. It’s almost as if they assume your phone won’t have enough power to back up.

There’s no harm in trying this!

Clearing data and cache from the Google Photos app

The problem may be caused by not clearing your data and cache in Google Photos. To resolve it, go to the app and select Storage. After that, tap Clear data and Clear cache. Don’t worry, it won’t change your photos, but it might improve the smoothness of your app.

It’s too easy to forget to clear their data from time to time, but it’s very important to do so. You can avoid many problems with your device if you clear your data regularly.

Uninstall Google Photos and reinstall it

It may be necessary to uninstall the app and then reinstall it if something isn’t working. Your pictures will remain safe when you do this.

You may have to wait for an update

A new version of the app may be necessary if none of these tips helped.

It sounds a little dismal, but there’s good news—you’ll eventually be able to back up your photos. If everything seems fine at first, it may be hard to pinpoint the problem.

There might not be anything you can do about it since Google Photos is constantly being improved. If that is the case, then soon you will be able to see a solution in the latest version of Google Photos.


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Frequently Asked Questions

  1. Open the Google Photos app and tap the icon with the three bars at the top. From the menu, tap Settings.
  2. Tap Backup -> sync and tap the button next to Backup -> sync to turn it off.
  3. Restart your phone and repeat the steps above.

  1. Delete and reinstall Google Photos updates.
  2. Try deleting data from the app, this is the same as deleting and reinstalling the app.
  3. After deleting the data, login and turn on the Backup and Sync feature.
  4. Open the Settings app on your device (not the Google Settings app).

When the app cache is cleared, all of the above data is deleted. The app then retains other important information such as user settings, databases, and login credentials as data. Even more drastically, when you delete the data, both the cache and the data are deleted.

  1. Open the Google Photos app.
  2. At the bottom is the "Library" tap.
  3. Tap the folder you want to back up.
  4. Select the "Backup and sync" checkbox at the top of the page.
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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.