How to Resolve: Netflix Not Working on Xbox One

  • Netflix is one of the most exciting entertainment platforms that makes it easy to watch movies and series.
  • Users can also use the Xbox to enjoy series at their leisure.
  • If Netflix doesn’t work on the Xbox One, use these tips to easily deal with it.
  • After making the necessary changes, restart the console and see if that solves the problem.
  • Turn off hidden subtitles to make sure that the subtitles are turned off in the console settings, and restart Netflix on your Xbox One.

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Xbox Helper

With voice and text chat, you can follow friends and parties no matter whether they are on a console or PC. You can share game clips and screenshots easily with your favorite gaming and social networks. You can now play games directly from your console to your phone over the internet. Get notifications for game invites, messages, and more. Stay in the game wherever you are with the free Xbox app.

You can test your device’s connection by trying another app that connects to the internet. Some devices have a network test available in settings.
If other apps don’t work or you get a network error, it usually means your device isn’t connected.

Because the steps to connect to the internet or troubleshoot a network issue are often unique for each device, Netflix Customer Service isn’t able to assist with following the steps for your device.

To get the connection steps for your device:

Check the instructions or manual that came with your device.

Contact the device’s manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

Netflix is one of the most exciting entertainment platforms that makes it easy to watch movies and series. Today, users can also use the Xbox to enjoy series at their leisure. However, a problem arises: “Netflix not working on Xbox One.”

With a new update to the Xbox Live dashboard, Microsoft added new avatar outfits and accessories, launched a digital store for disc-based games and improved Netflix’s usability on Monday. It also expanded the Xbox 360 console’s capabilities.

Try these tips if you encounter the same issue on your device.

What’s stopping Netflix from working on the Xbox One?

How do I fix the fact that Netflix doesn’t work on the Xbox One?

Updated: March 2024

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You must reinstall Netflix

  1. Choosing My Games and Applications from the Home screen will bring up the list.
  2. Applications can be selected.
  3. Under Applications, select Netflix.
  4. After pressing the menu button, the controller will display the menu.
  5. Choose Manage Applications from the menu.
  6. You can select all installations to uninstall.
  7. To access the Xbox One Store, go to the home page of the Xbox One.
  8. Under Applications, choose Netflix.
  9. Select Install.
  10. You can check whether Netflix is working by launching it.

Restart Netflix

  1. On the Xbox One home screen, highlight Netflix with the arrow keys.
  2. On your Xbox One controller, press the menu button.
  3. You can choose Exit if it appears. Otherwise, skip it.
  4. Your Xbox One should be restarted to access Netflix.

Turn off hidden subtitles

  1. The necessary changes can be made in “Settings” by opening the console.
  2. The Closed Captioning option can be found under the console settings in the lower right corner.
  3. To turn off subtitles, turn them off now.
  4. The problem should be resolved after making the necessary changes to the console. Restart the system after making the needed changes.

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Frequently Asked Questions

The most likely reason that Netflix isn't working has to do with your Internet connection. The best way to check the speed of your connection is to use, Netflix's own speed test.

  • High usage.
  • Closed captioning.
  • No disconnect.
  • Poor network connection.
  • Improper installation of the app.

  1. On the Home screen, select My Games and Apps.
  2. Select Apps.
  3. Select Netflix under Applications.
  4. Then press the menu button on the controller.
  5. Select Manage Applications.
  6. Select Uninstall All.
  7. Go back to the Xbox One home page and select Store.
  8. Then select Netflix under Applications.
  9. Select Install.
  10. Launch Netflix and see if it works.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.