How to repair: Windows 10 freezes on the “Hi There” screen

  • The Windows 10 installation process is pretty complicated in the background, as simple as it is in the foreground.
  • There have been several scenarios where the installation is stuck at the Hi screen.
  • The user can’t enter information in the specified fields and the screen doesn’t continue.
  • Some of the reasons for this abnormal behavior are corrupted configuration image, incorrect boot configuration, etc.
  • To solve this problem, there are several options you can try.
Updated December 2023This tool will stop these errors and fix common problems: Get it at this link
  1. Download and install the software.
  2. It will scan your computer to find problems.
  3. The tool will then correct the issues that were discovered.

Stuck On Welcome Screen Windows 10

To resolve this issue, hold down the power button until it turns off to force-shutdown your PC. Check if you can sign into the affected PC again after turning it back on. If there is a removable battery on the PC, unplug it and plug it back in. Continue to the next solution if that does not work either.

Windows Infinite

Microsoft designed Windows 10 to make it relatively easy to resolve a reboot loop, unlike older versions that might have required a full reinstall.

Hi! Just updated my primary desktop. Everything went fine, no problems, but my whole system freezes after startup. After logging in everything works for like 20secs. After that if I only mouse over the Start area, taskbar, the black part simply, it freezes and I get a message that Microsoft Windows is not responding. After a couple of ninja startups and restarts I disabled every 3rd party program starting with windows. So it’s not that. I am hopeless and can’t afford to format this PC. Help me reddit, you’re my only hope…

Hi, just upgraded to Windows 10 from Win 7, the system boots up fine until a blue screen says, “Hi there, welcome back!” followed by a space. Discuss and support Windows 10 crash/freeze after attempted login to solve the problem; Hi, just upgraded from Win 7 to Win 10.
Discussion in ‘Windows 10 Performance & Maintenance’ started by Gaben, Jul 31, 2015.

Installing Windows 10 is as simple as it is in the foreground, but it’s quite complicated in the background. Installation has been stuck at the Hi screen on several occasions. This abnormal behavior may be caused by a corrupted configuration image, incorrect boot configuration, etc. The user cannot enter the information in the specified fields.

The loading circle cannot stop and the system is unresponsive to users’ actions when they are stuck on the Windows 10 home screen.

Just A Moment Windows 10

Performing a clean installation of the operating system will completely eliminate any problems you’re having with your computer’s performance.

In addition to being a frustrating problem, you may also be concerned about what to do in this situation.

It isn’t as bad as it seems. You can solve this problem. Here are some approaches you should try. You don’t need to try all, just work your way through a few until you come up with one that works.

What are the possible causes of this problem?

What are the possible causes of this problem

This problem could be caused by a corrupted configuration image, a bad boot configuration, etc. To fix it, you can choose from a variety of options. The instructions below will help you test these solutions. You can create a new configuration image, run auto-rebuild, or recreate boot configuration files (BCD).

How do I fix the error?

Updated: December 2023

We highly recommend that you use this tool for your error. Furthermore, this tool detects and removes common computer errors, protects you from loss of files, malware, and hardware failures, and optimizes your device for maximum performance. This software will help you fix your PC problems and prevent others from happening again:

  • Step 1 : Install PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista).
  • Step 2 : Click Start Scan to find out what issues are causing PC problems.
  • Step 3 : Click on Repair All to correct all issues.


How do I fix the error?

Here are some suggestions for getting past the “Hello” screen in Windows 10:

  • The installation image needs to be updated.
  • Automate the repair process.
  • Repair the BCD.
  • A USB installation of Windows 10 needs to be rebuilt
  • Automatic repair should be run

The troubleshooter recommends shutting down your computer and restarting in normal mode, so you can undo the installation or update.

Create a new configuration image

The installation process needs to be restarted if the data on the installation media has been corrupted.

The bootable device will have to be recreated with a new ISO image file if you do not succeed with this method.

Using Auto Repair

Using Auto Repair

Computer Freezes On Startup

Freezing during startup may be a sign that your hardware is going bad. Hard drive problems will damage data and stop your operating system from booting up. RAM is a common culprit that can cause boot problems; as with your hard drive, RAM can be corrupted by malware or simply malfunction with age. You can use memory diagnostic tools to check your RAM. Freezing can also be caused by an overheated motherboard, by an insufficient power supply or even by a failing CPU. To diagnose defective hardware, you may need to get the laptop looked at by a professional.

If you are able to do a reboot in the advanced options, you can run the Startup Repair utility.
It is also a good idea to remove any obstacles such as corrupted system files and incorrect boot configurations at this point.
You might have to boot your computer with the bootloader if it cannot boot the operating system at all.
The next screen will display the Windows setup screen. On the lower left, select Repair Computer.
In order to repair your computer, follow the steps on the screen.

Repair BCD.

Repair the BCD

Windows 10 Login Screen

Select Personalization from the Windows Settings menu by pressing Win+I.

You need to learn how to boot Windows 10 into safe mode before you can get started with the actual steps. Safe mode allows Windows to start with the fewest files required. In this case, you must disable any additional drivers, startup applications, anti-virus programs, etc.

Setup Starter is the easiest way to get your computer up and running.
To enter Windows setup, press Shift+F10.
You will be prompted for administrator rights when you run this command.
The following commands should be entered one at a time, in the order given, to restore the BCD:

bootrec /FixMbr
Reboot the PC using bootrec/FixBoot
bootrec /ScanOS
Rebuild the boot CD with bootrec.

It is a good idea to restart your computer.

A USB installation of Windows 10 needs to be rebuilt

This problem can be resolved by rebuilding the Windows 10 USB installation. Make sure the USB flash drive you use has a high reading and writing speed so that you can “restore” the installation.

  • Click on this link and then click the “Download Tool Now” button.
  • Afterwards, click the “Construct a USB flash drive, DVD, ISO file…” option and follow the instructions.
  • Step 5: Select “ISO file” from the drop-down menu.
  • Your ISO file should now be ready to use.
  • The ISO file should now be present at the location where it was downloaded.
  • You can then choose “File Explorer” as the “Open with” option when you right-click on the Windows 10 ISO file.
  • You should select either the Nothing (clean install) or Save personal files only options when prompted to do so. Click on “setup.exe” and follow the instructions. There is no such thing as Save personal files, applications, and Windows settings, so don’t select that option.

Automatic repair should be run

Automatic repair should be run

These steps will help you fix the error using the automatic repair utility.

  • The first step to booting Windows 10 is to create a bootable USB drive.
  • If you’re at the Windows startup screen, click Restore Computer on the bottom left corner.
  • On the next screen, select Troubleshooting and then Restore boot.
  • To begin the process of repairing your operating system, choose the one you wish to repair.
  • Make sure the problem has been resolved once the process has completed.

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

  1. Click the Power icon, then click Restart.
  2. Windows should display the Advanced Recovery Options menu.
  3. Now click the Advanced options button.
  4. Then click Auto Repair / Startup and Windows should restart.

On the Boot Repair Failure screen, click Advanced Options.
On the Advanced Options screen, click the command line.
Type the following commands in order, then press Enter after each command: BOOTREC /SCANOS. BOOTREC /FIXMBR. BOOTREC /FIXBOOT.
Close the command line and see if the problem is solved.

The boot screen lock can be caused by boot problems, incompatible software, driver bugs, outdated software, or corrupt registers. A faulty system update or other software problem can cause your Windows 10 computer to freeze on the home screen.

Try Ctrl + Shift + Esc to open the Task Manager to close programs that are not responding. If neither of these two options works, press Ctrl + Alt + Del. If Windows doesn't respond after a while, you need to shut down your computer by pressing the power button for a few seconds.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.