How to Repair “Printer Offline” Issue in Windows Computers

  • Users complain that they cannot use the printer because it is offline, even though it is turned on, connected to the computer, and fully operational.
  • If you have a network printer, it shows up as offline when the computer can’t communicate with it.
  • If the printer is working from another computer and not yours, then it’s time to fix the network problem.

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Windows Printer Offline

Using the Settings App, you can disable Use Printer Offline option to make your printer online in Windows 10.

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A simple restart will usually resolve most printer problems, but if the printer is offline, even if it is fully connected to your computer, you will not be able to solve the problem with a simple restart. The printer is turned on, connected to the computer, and fully functional, but users complain they can’t use it due to being offline.

What causes the “printer offline” error?

  • It’s time to fix the network issue if your network printer isn’t working from your computer and is working from other computers.
  • In my opinion, it’s better to get someone to help you troubleshoot the printer if you aren’t familiar with anything other than what you need for your computer.
  • You may need to unplug the printer if it has been online for some time and has become inactive.

How do you fix the “Printer not online” error?

Updated: February 2024

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Change the printer settings

  1. The Printers window can be found in the control panel.
  2. For more information, see the video below. It is very important to set the correct printer as the default printer in your computer.
  3. Go to What’s Printing and right-click the default printer.
  4. Remove any cases that remain unfinished.
  5. If Use standalone printer is selected, turn it off in the queue window.
  6. Connect the USB cable to the printer and disconnect it from the computer.
  7. The printer connection needs to be checked and the router/switchboard needs to be restarted if it has a network connection.
  8. Restart the printer and computer after they have been turned off.

Restart the Print Spooler service

  1. Windows + R is a shortcut for running services.MSC. Press OK or enter to run it.
  2. Choose Restart from the menu when you right-click the Print Spooler service.

Changing printer properties

  1. Select Devices and Printers from the Control Panel.
  2. In the right-click menu, select Printer Properties.
  3. Then click Configure Port on the Ports tab and select your printer’s IP address.
  4. Save your changes by unchecking SNMP Status Enabled.

Install the latest updates

  1. The Settings application can be opened by pressing Windows + I.
  2. You can find it under Updates and Security.
  3. To check for updates, click Check for Updates.

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Frequently Asked Questions

  1. Make sure the printer is turned on and connected to the same Wi-Fi network as your device.
  2. Restart your printer.
  3. Set your printer as the default printer.
  4. Remove the print queue.
  5. Reset the service that manages the print queue.

  1. Turn off the printer and unplug the printer power cord.
  2. Turn off the computer.
  3. Wait 30 seconds and then turn on the computer again.
  4. Reconnect the printer power cord and turn the printer back on.
  5. Make sure that the printer is working correctly.

This could be due to an error between your device or computer and the printer. Sometimes it's just a bad cable connection or a simple error caused by a paper jam. However, a printer that shows up as "offline" can also be caused by problems with your printer driver or software.

Why Is Printer Showing As Offline

This won’t work if you use the printer offline.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.