How to fix the ‘OneNote needs a password to sync this notebook’ error

  • OneNote syncs notebooks to a Microsoft account to make it easier to access the notebook from anywhere.
  • Sometimes OneDrive has already synced the laptop and when OneNote tries to sync the laptop, the sync fails because of the following error: OneNote requires a password to sync.
  • In rare cases, this problem can also occur due to a corrupt file in the Office installation folder.
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Changing my name on the website and syncing my iPad worked! I am wondering how their encryption works if you delete/rename Preferences.dat or reinstall OneNote/Office. It is possible to encrypt sections of notebooks, but I am not sure how it works.

The OneNote sync process can sometimes be nerve wracking due to the fact that OneNote requires a password to sync a laptop. There are also some specific error codes that may accompany this alert, like 0x803D0005, 0xE4010647, 0x52E, or 0xE0000024.

In Windows 10/8.1 or higher, OneDrive integrates with the notebook, making it easier to access the notebook from anywhere. This is similar to OneNote syncing with a Microsoft account. When OneNote tries to sync the laptop after OneDrive has already synced it, it fails due to the following error message: OneNote requires a password to sync. Here’s how to enter the password.

OneNote has default notebooks for every team. If you don’t already have a notebook for your team to collaborate on, we recommend using the preexisting one if you don’t have one that you want to use. Your team members can organize their work, store ideas and best practices, organize campaigns, etc.


What caused the “OneNote Needs a Password to Sync this Notebook” error?

What caused the "OneNote requires a password to sync this notebook" error?

OneNote account error: It turns out that there is a common error that causes this behavior. It usually happens when a user tries to open the OneNote app after a major update without rebooting the computer. In this case, you can easily fix the problem by logging into the app again with your OneNote account.

E0000024 C3zov

Can’t tell how annoyed and frustrated I am. I’m logged into OneNote for Windows 10 with my school account but instead of syncing like a normal piece of software, the message “Saved offline (please sign in)” keeps showing up even though I’m clearly already signed in and my name is showing up at the top right hand corner. The error code is E0000024 followed by 5 alphanumeric characters that seem to be different every time. Googling it gives very little resources and solutions, all of which I’ve tried.

Windows Credentials storing corrupted data: It is also possible that the problem goes beyond OneNote and is actually caused by a more serious problem of corrupted system files caused by corrupted data stored in the Windows Credential Manager utility. In this case, you can solve the problem by opening the Credential Manager in Control Panel and deleting all credentials associated with Office.

SharePoint URL is not being added to the list of trusted sites: If this issue occurs with OneNote notebooks hosted by SharePoint, it is most likely due to the fact that the application is forced to request a SharePoint connection every time the user launches the application. If this scenario applies, you can solve the problem by adding the SharePoint URL to the list of trusted sites in the Internet options.

VPN or proxy server: As dozens of affected users confirm, this problem can occur in situations where the user uses a proxy server or a private Internet connection. This causes problems with many Office applications, including OneNote, because the Windows authentication client may not complete the process. In this case, you can solve the problem by disabling or removing the proxy server while OneNote is open.

It is only possible to fix this problem by adding the Sharepoint URL to the Trusted Sites list in Internet Options. By doing so, the machine won’t be prompted repeatedly for a password, and the ‘Onenote needs a password to sync this notebook’ error won’t appear.

Corrupt Office installation: In rare cases, this problem can also occur due to a corrupt file in the Office installation folder. This problem can be resolved by self-repairing through programs and features.


How to fix the OneNote sync error?

Updated: February 2024

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To Sync This Notebook Sign In To Onenote

Then, sign into OneNote with your Microsoft, work, or school account.

How to fix the OneNote sync error?

Remove the shared permissions

  1. Close OneNote.
  2. When you press Windows + R, you will see a Run dialog box appear.
  3. You can now open Credential Manager by typing Credential Manager into the new Run window.
  4. To change your credentials, click on Windows Credentials.
  5. You can identify cached users in the list by looking for MicrosoftOffice15_Data: or MicrosoftOffice16_Data:.
  6. Select Delete or click Delete using the arrow next to the button.
  7. You can again sync your notebooks by opening OneNote and entering your account password.

Re-login with your OneNote account

  1. Launch OneNote.
  2. After clicking your name, you will be taken to your profile page.
  3. Select Exit.
  4. Delete your account by clicking “Yes” when prompted.
  5. Click Login in OneNote’s upper right hand corner.
  6. To regain access to OneNote, enter your Microsoft email address, phone number, or Skype number as well as a password.
  7. See if the error persists after the process has been completed.

If OneNote does not sync with your laptop, it could also be due to a common Windows 10 update issue. In this case, you will need to login again to OneNote to fix the problem.

Office Setup Repair

  1. To open the Run command prompt, simultaneously press the Windows key and R.
  2. The Programs and Features window will open if you type appwiz.cpl and press Enter.
  3. Ensure that the Office installation is located in the list of installed applications.
  4. The context menu that appears when you right-click on it will give you the option of editing.
  5. You can select Quick Restore from the list of options after the initial examination is complete. Please be patient until it is completed.
  6. Click Restore to begin the process.
  7. The problem should be resolved after restarting your computer, if prompted.

The error message may be caused by an Office installation error. To resolve this, repair your Office installation, following a similar process to installing it from scratch.

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However, before clicking Repair, you should close all of your programs and save your work first. If that does not solve the problem, you can also try the online repair.

Your Microsoft account may also be impacted by corrupted Windows credentials. The best option is to delete your Microsoft account through Account Manager.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

When you leave OneNote open and your computer goes to sleep mode, OneNote creates an entry in its cache to prevent data loss. This feature can prevent OneNote from starting correctly when you come out of hibernation because OneNote is looking for user credentials in its cache.

  1. Close OneNote.
  2. Click Start -> Run or the search button next to the Start button.
  3. Type "Title Manager" and press the Enter key.
  4. Click the Windows Credentials tab.
  5. Identify all cached users in the list.

To recover your OneNote password, run OneNote Password Recovery. Click the Open Documents button and select the OneNote file. Click the Recovery tab and click Execute to start the recovery process. A small pop-up window will show the status of the recovery when the process is complete.

If your notebooks aren't syncing, you may be having problems with OneNote. To fix this, you need to close OneNote and log out of the web interface (in your internet browser). If your OneNote notebook is out of sync, right-click (control-click) on the appropriate notebook. Click Close Notebook.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.