How to fix the fact that Slack doesn’t connect to the Internet

  • Slack may be a popular professional chat app, but it’s not without its problems.
  • The most common cause of Slack problems is actually the network you’re connected to.
  • Sometimes you don’t even realize you have a problem with your Slack connection until you try to use the service.
  • Set up a proxy server to keep your connection to Slack open, and make sure that it performs SSL decryption.
Updated February 2024This tool will stop these errors and fix common problems: Get it at this link
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Is Slack Down

Users of Slack were unable to access the application due to outages, errors, and issues.

Slack Outages

I definitely had my hands full as Incident Commander during Slack’s major incident on February 22 this year. Many users were unable to connect to Slack during that time, including this author.

Slack, the popular online collaboration tool, has been found to have a security issue by German pentesting company Enable Security.

There are some problems with Slack, even though it’s a popular professional chat app. Slack is a great way to communicate with colleagues, whether you work from home or if it’s your daily chat tool. However, just in case, we have you covered. Here we’ll explore some of the most common spring break problems and explain how to fix them so your day runs smoothly.

One of the most common problems with Slack is connectivity. And while there have been instances where the entire platform has been down, connectivity problems aren’t just due to global glitches. It’s also possible that the connectivity issues are on your side. If you’re having trouble connecting to Slack, the first thing to do is check your own connection. Check your own connection by trying to load another site into your browser. Slack also recommends that you check your own service connection with your own connection test, which can be found at

Slack Outage

On Tuesday, thousands of users were unable to access Slack due to a service disruption lasting hours. Down Detector, an outage monitoring organization, estimated the problem began around 5:50 a.m. PT. 

You may need assistance troubleshooting connection issues if you work in an organization with an IT or networking department.


Why isn’t Slack connecting to the Internet?

Why isn't Slack connecting to the Internet?

Slack Status Page

It was reported on Slack’s status page Tuesday morning that the company is investigating a problem where some users are not getting Slack. We will provide more details as soon as we find out more. A little more than two hours later, the company said there were signs of improvement, but the problem wasn’t fully resolved.  

Twitter Slack

Twitter app makes Tweets easy. It tracks all tweets and mentions of the @username you use on Twitter, and you can update your Slack channel when a tweet is sent.

You may not be able to use Slack correctly if your Internet connection is slow or unreliable. Your Internet connection is the most common cause of slow connection problems. It is not always obvious that you have a connection problem with Slack until you try using it.

It is most common for these problems to happen to people who commute while working. As a result of the poor WiFi network they’re stuck on, their laptops and mobile devices don’t know when they need to switch access points or connections. You may experience interruptions in packet flow if your WiFi connection is interrupted for a short period of time or your cellular connection fluctuates. If the data catches up, it may take several minutes.

Try clearing your Slack app’s cache if that’s what you see.

It results in missed slack messages, interrupted calls, delay in video signals, and improper synchronization between audio and video signals.


What should I do if Slack doesn’t want to connect to the Internet?

Updated: February 2024

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Slack Issues

An issue can be created from a message or thread by clicking the More actions menu (three dots).

More than 600,000 organizations use Slack, a cloud-based communication and collaboration tool. The most common cause of the Slack connection issue is a connection issue with your network. Some of the packets in your WiFi or cellular network may be interrupted if your connection temporarily blips or if your cellular connection changes. When you connect to the Internet with Speedify, your computer or mobile device alters its behavior. Speedify allows you to connect to two or more connections at the same time rather than simply using one. This instantly improves your Slack experience and increases your bandwidth and reliability.

What should I do if Slack doesn't want to connect to the Internet?

Check your Internet connection

  1. A new web page will open.
  2. Try restarting your Internet connection if that webpage doesn’t load as well.
  3. Slack can be rebooted.

If you’re having trouble connecting to Slack, try checking your Internet connection.

Check your Slack connection

  1. Your workspace is available in Slack.
  2. For a quick test of your connections, visit the Slack test page.
  3. Listed under WebSockets are the Flannel [Primary] and Flannel [Backup] results.
  4. You will see a check circle icon on your screen if the test is successful.
  5. There is a warning icon instead of the test result if the test fails.
  6. The provider of your Internet service or network administrator should be contacted if an error occurs.

Empty the cache

  1. Launch Slack.
  2. You can find help on your computer’s menu bar.
  3. Troubleshooting should be selected.
  4. Restart the computer after clearing the cache.

If you still have problems connecting to the Internet after clearing the cache, try clearing the cache again.

Set up a proxy server to keep your connection to Slack open

  1. The URL page for Slack can be found here.
  2. The URLs must be listed here.
  3. If you require access to multiple organizations and/or workspaces, please visit this page from any of them.
  4. If your proxy decrypts SSL, ensure that it is configured to do so.
  5. The following domains need to be excluded: * was

The Slack mail server’s connections to user applications are often interfered with by proxies and firewalls.

Our Slack connection test may encounter a WebSocket error, or an unreachable location might prevent a connection.

Collecting and sending network logs

  1. Launch Slack.
  2. You can find help on your computer’s menu bar.
  3. Troubleshooting should be selected.
  4. Logs can be collected by selecting Restart.
  5. The problem should be repeated after the application has been restarted.
  6. Slack should be restarted after exiting.
  7. Use the contact form or email [email protected] with the NetLog file.

Note: The file name must begin with net-log.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

  1. From your desktop, click on the profile picture in the upper right corner.
  2. Select the "Update your status" checkbox.
  3. Enter your status and select an emoji, or select a suggested status option.
  4. Click Delete to select when you want to delete your status.
  5. Click Save.

Slack must establish a persistent connection between our mail server and users' applications or browsers. Slack uses WebSockets on port 443 to do this. Proxies and firewalls can sometimes break this connection.

Select "Apps and Notifications," then "Advanced," "Default Apps." On the next page, click "Browser App" and select the browser you want to use to open links. Any browser you have installed is an option here. Once you feel comfortable, your favorite browser will open Slack.

Slack 2.0. 1 starts up with a black screen and the tray icon says "Slack is launch." This is a known problem with Slack and is believed to be caused by certain graphics cards/drivers. You will need to repeat this process every time you launch Slack or change your shortcut accordingly.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.