How to Fix the Error: Failed to Get Token from Origin

  • The problem is reported to occur in Titanfall and Apex Legends games.
  • The error prevents victims from accessing the main menu and makes the game completely unplayable.
  • It is possible that your game does not get an Origin token because you improperly installed the game and the Origin client.
  • Most likely, the Origin installation is incomplete or has faulty modules, which is causing the problem.
  • Clearing the system cache may solve the problem, clearing the DNS cache may also solve it.

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When I invoke my Amazon API Gateway API, I receive the error “The request does not have an Access-Control-Allow-Origin header.”. How can I fix this?

The error “Failed to obtain a token from Origin” from Apex Legends might have haunted you if you’ve ever played a battle royale game from EA or Respawn Entertainment for PC. Some users seem to be having trouble with Origin, AE’s proprietary PC launcher.

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You may’ve encountered an error message “Failed to get a token from Origin” in Apex Legends if you’ve been playing the surprise battle royale hit from EA and Respawn Entertainment on PC. Some users appear to be experiencing problems with the Origin launcher, which is EA’s proprietary PC launcher. This error prevents those affected from reaching the main menu, rendering the game unplayable. To combat this issue, follow these steps.

There are a few things you can do to fix this error, which prevents victims from accessing the main menu.

What causes the “Failed to Get Token from Origin” message?

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You may not be receiving an Origin token for your game due to improper installation of both the game and Origin client. Additionally, UAC, your Internet provider, antivirus/firewall restrictions, and Internet Service Provider may be responsible for the error you mention. Titanfall and Apex Legends games are reported to encounter this error when players attempt to play them.

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Users can chat with friends in Origin In-Game and stream the game using the Origin client. There have been some instances where the Origin In-Game feature causes problems, while in other cases it solves them. The Origin feature can be enabled/disabled in this context.

Internet service providers use a variety of techniques and methods in order to control web traffic and protect their users. But sometimes in the process, they block an important resource that Origin/game needs to work, causing the issue you’re experiencing. If you are experiencing this problem, try switching networks (you can use the access point on your phone) or using a VPN.

Anyone have any ideas on how to fix this? I just installed Titanfall on my new PC this morning, and I was able to play ~10 or maybe 15 games, but now I get the “Lost connection to server: Failed to get a token from Origin” message when I get to the main menu. I have tried all 4 steps listed under the “”Unable to retrieve Origin token” error message”” section (reparing game, running as admin, clearing Origin Data Cache, and Enabling NetBIOS over TCP/IP.) I also tried turning my AVG virus protection and the Windows firewall off, nothing. Tried opening ports for Titanfall, nothing. Tried changing Data Centers, no good. Tried the ipconfig /flushdns, /registerdns, /release, /renew, and netsh winsock reset commands in cmd, nothing. I’m at wits end, I have no idea what else I can do aside from just waiting and hoping it fixes itself…

There is probably a problem with Origin installation or faulty modules. The Origin client may need to be uninstalled (save Origin folders in the installation directory and ProgramData folder, then delete them), then reinstalled. After reinstalling Origin, Origin In-Game may need to be disabled.

How to resolve the “Failed to get Origin token” error message



Updated: February 2024

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Clear your system’s DNS cache

In this case, a clearing of the system cache may provide a solution. The DNS cache in your system speeds up boot time.

  1. Start Command Prompt by typing it in the Windows search bar on your taskbar.
  2. Run Command Prompt as administrator by right-clicking on it in the results list.
  3. After typing each command, press Enter:
  4. DNS flushing with IPconfig
  5. The IP configuration command “ipconfig /registerdns”
  6. Release IP configuration
  7. ipconfig /renew
  8. Enter a command and then exit.
  9. The problem should now be resolved when you run Origin/Game.

Troubleshoot TCP/IP problems

  1. Find “control panel” by searching for it in the search box.
  2. You can click on it once it appears in the search results.
  3. Select “Network and Internet” from the menu.
  4. The top menu contains an option called “Network and Sharing Center.”.
  5. On the left side of the window, click “Change Adapter Settings.”.
  6. Select “Properties” from the right-click menu after you have clicked your connection.
  7. Then click “Properties” and click on “TCP/IP Version 4”.
  8. Once the new window opens, click “Advanced.”.
  9. To enable NetBIOS over TCP/IP, select the WINS tab.

Clearing the Origin Cache

There are several methods that can solve the “not getting Origin token” problem, including clearing all the data in Originator’s cache.

  1. Start Origin.
  2. From the application window, select the “Origin” option.
  3. To change the settings of an application, select “App Settings”.
  4. Click “Advanced”.
  5. Once the game settings have been cleared, click “Clear all game settings.”.

This will delete the cached data of the Origin launcher. After deleting, try restarting the game where the problem occurred and see for yourself if the problem is solved or not.

Empty the temporary folder

Many people have found this tip useful when dealing with problems related to Origin.

  1. I would like to open my computer.
  2. Once you have opened the C: drive, you should open the system drive.
  3. The Windows folder can be found there.
  4. The Temp folder can be found there.
  5. When you want to delete all the files within the Temp folder, press Ctrl+A and Shift+Delete at the same time.
  6. Upon deleting files, you will be asked if you are sure you wish to delete them all. Confirm your decision.
  7. To open Run, press and hold Windows + R.
  8. Press Enter or Ok once you have typed “%temp%” in the Run menu.
  9. Any files appearing here should be deleted as well.



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Frequently Asked Questions

  1. Make sure the servers are online.
  2. Check your Internet connection.
  3. Restart the game or device.
  4. Reinstall the game or check for updates.
  5. Log out of other controllers and log out of all guest accounts.

This is because Respawn wants to check to see if it works first. While Respawn has not yet fully resolved the issue, the Apex Legends community manager has confirmed that they are aware of the problem.

This error message appears if for some reason the game requested a token and the service did not respond, or if there was some other error where Xbox calls to the PUBG servers did not contain the token as they should have. This screen is too big to play pubg.

Xbox Live tokens can be used by users and title web services for authentication and authorization. User web services allow you to use user, title, and device statements that are included in the Xbox Live token.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.