How to fix issues with Netflix catalog lagging on Windows 10 computers

  • Netflix is choppy when viewed in full-screen mode, especially on the Surface Pro 5.
  • The stuttering occurs when using the Netflix app and browsers such as Chrome, Firefox, Edge, and Safari.
  • An outdated driver can cause many problems, not just Netflix, so an update should fix the problem.
  • If you’re using a VPN or proxy, try disabling them, as they can interfere with Netflix and cause some problems.
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The popularity of Netflix has been on the rise as one of the most popular ways to bond with your family after a long day. It offers, at an affordable price, movies, TV shows, and documentaries that you can watch on your TV or computer.

A Netflix video app can be downloaded for your phone, tablet, or iPad. The larger screen of a Web browser, however, makes Netflix’s videos more convenient to watch.

The Netflix app and browsers, such as Chrome, Firefox, Edge, and Safari, have recently been reported to be choppy when viewed in full screen, especially on the Surface Pro 5. Stuttering has been observed by some users not only when watching Netflix videos, but also when watching other Web videos outside of Netflix.

Common signs that the Netflix app is not working on Windows 10.

A common sign of the problem is that the Netflix Windows 10 app isn't working

  • An error message appears on Netflix: “Something went awry (with an error code).”
  • The Netflix app crashes when you open it in Windows 10.
  • In Windows 10, Netflix does not open.
  • Netflix on Windows 10 does not work, there is no sound, and the screen is black.
  • Unfortunately, there was a problem while communicating with Netflix. Please try again. (T1)“

Incompatible graphics drivers, audio driver conflicts, and incorrect Windows 10 updates are all common causes of Netflix problems on Windows 10; they can occur for a variety of reasons.

Windows 10 Netflix problems: solve them with these solutions.

What to do if the Netflix directory is lagging?

Updated: December 2023

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What to do if the Netflix directory is lagging

Your Windows 10 PC needs to be rebooted first to make it obvious.
After rebooting, some users report that lag has vanished and everything has returned to normal.

In addition, disabling your VPN or proxy may prevent Netflix from working properly.

Generally, network performance can be negatively impacted by background or cloud-based applications.

You may also need to update your GPU drivers, since outdated drivers can cause a variety of problems, not only Netflix problems.

Try updating the GPU drivers yourself to see if it fixes the Netflix directory problem, or read our guide to find out how.

Other things you can do if your Netflix directory is lagging.

Other things you can do if your Netflix directory is lagging

Check your connection speed

There is a high chance that Netflix lag is caused by network conditions. To find out what could be causing your Netflix lag, you should check the speed of your connection. Follow these steps to verify the connection speed.

  • Netflix’s home screen is the best place to start.
  • The Gear icon or Settings can be found by scrolling up.
  • Your connection speed can be checked by selecting Check Network.

Restart your network

You can restore normal Internet speeds by restarting your network.
Steps to follow:

  • For 60 seconds, disconnect your modem (and wireless router, if you have one).
  • The light should return to normal once you reconnect your network devices.
  • Netflix has many shows and movies you can watch.

You can try the following solution if the video still freezes after playing it on Netflix.

Turn off your VPN.

The connection speed to Netflix server can sometimes be slowed down if you connect to a VPN or proxy server while watching Netflix videos. If the problem persists after turning it off, try turning it off. If you still experience delays on Netflix, follow the steps below.

Preventing wireless interference

You should avoid wireless interference by following these steps in order to improve your Wi-Fi signal if you experience Netflix lag while watching TV shows or movies over a wireless connection.

A better Wi-Fi signal will be received if your router is moved to the center of your home.
Make sure wired devices are moved away from your router or turned off, like cordless phones and microwave ovens.
Netflix has many shows and movies you can watch.
When playing a Netflix video, see if it lags and then try another if it freezes again.

Disabling bandwidth-hungry apps

In addition, Netflix lag may occur if multiple devices are watching TV shows at the same time, or if you use other apps like OneDrive, Dropbox, and iCloud.

Disable these bandwidth-hogging apps to solve the problem. Take the following actions:

  • The Task Manager can be opened by simultaneously pressing Ctrl, Shift, and Esc on your keyboard.
  • Make sure you select Finish Task when you right-click the bandwidth-hungry applications.
  • Netflix has many shows and movies you can watch.

The DNS server on your PC may need to be changed if it continues to not work.

Replacing your PC’s DNS server

Internet resources are accessed by IP addresses rather than domain names by humans.

To make Internet resources accessible, your browser relies on DNS (Domain Name System).

In order to fix Netflix’s lag problem, replace your PC’s DNS server with Google Public DNS addresses. To do this, follow these steps:

  • The “Startup” dialog box can be accessed by pressing Windows logo key and R simultaneously on your keyboard.
  • Click “Open Control Panel” after typing “management”.
  • The network status and tasks can be viewed by clicking the View network status and tasks link in the control panel.
  • You can change your adapter settings by clicking Change adapter settings in the pop-up window.
  • To view the properties of a network, select it from the right-click menu.
  • You can view its properties by clicking twice on Internet Protocol version 4 (TCP/IPv4).
  • You can use Google Public DNS addresses and if you prefer your DNS server to be obtained automatically; otherwise, you can use either DNS address. To save your changes, click OK.
  • Check Netflix and restart your computer.

Driver updates may help if your computer stalls again.

Update your drivers

In addition, your graphics and sound card drivers may be malfunctioning if your network driver is outdated or missing. In order to avoid many unexpected problems, you should update your drivers.

Manually updating drivers and automatically updating them are both options.

Manual driver updates – You can manually update the drivers for your PC by going to the manufacturer’s website and searching for the latest drivers for your devices. Be sure to select a driver that is compatible with your device model and Windows version.

Update drivers automatically – If you don’t have the time, patience, or computer skills to update drivers manually, you can do it automatically with a third-party program instead. You don’t need to know exactly what system is running on your computer, you don’t have to risk downloading and installing the wrong driver, and you don’t have to worry about making a mistake during installation. A third-party program will take care of all that.

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

  1. Reset Netflix. If you are using a web browser, try closing all browser windows completely and resetting Netflix.
  2. Reboot your network equipment.
  3. Check your Internet connection speed.
  4. Switch to Google's public DNS.
  5. Update your audio and video drivers (Windows).
  6. Update your software.
  7. Make sure you are using a 5 GHz Wi-Fi network.

If you're having problems with your video when trying to watch Netflix, it could be due to issues with the content itself, your device settings, or your network connection. Follow the instructions below to get your device to fix the problem.

One of the most common causes of a slow computer is programs running in the background. Remove or disable TSR and run programs that run automatically every time you start your computer. To find out which programs are running in the background and how much memory and CPU they use, open Task Manager.

If the Netflix app doesn't load or the movie or TV show doesn't start, it could simply be because the Netflix service itself isn't running or is offline. It's almost a cliché, but restarting your device often fixes a faulty application or system problem. Check your Internet connection or phone signal.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.