How do I fix FaceTime Live photos that are not working or saving

  • If you’ve upgraded to iOS 12, you may have noticed, like the user above, that Apple has removed the Live Photos feature in iOS 12.
  • Without an explanation for the removal or information on when the feature will return, Apple has left many iPhone users confused and angry.
  • There is no solution to this problem because it is related to the operating system itself.

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The Live Photos feature has been removed in iOS 12 without any explanation or idea of when it will return. If you’ve upgraded to iOS 12, you may have noticed this too, as the user above.

Facetime Photos Must Be Enabled On Both Devices

It kept telling me “Facetime photos must be enabled on both devices in order to use this feature”, whenever I tried Facetime my sister and tried taking a picture of her on my iPhone 11 pro max. The phone says the same even after I updated it (ios 13.5.1), turned off allow facetime live photo’s (waited a minute), and shut down the phone. Could this be fixed or should I just buy a new one?

Facetime Pictures

It is set up by default on iPhones and Macs for FaceTime Live Photos to be enabled. If you wish to enable it again, follow these instructions:

Facetime Picture

You can use Picture in Picture mode during a FaceTime Video call with recent iOS and iPadOS updates. If you want to keep using your phone or tablet without hanging up a FaceTime call, this is an absolutely fantastic option. You can turn your video call into a tiny floating video as you continue to use your phone and tablet.

You can find your FaceTime Pictures in your Photos app if you are having trouble finding them. Try looking in the Live album, which is where FaceTime Life photos are saved by default. If they aren’t there, try checking All Photos. To get additional help locating them, you may need to schedule an appointment at the Genius Bar.

Since iOS 12 is related to the operating system itself, there is no solution to this issue since it spiked with searches for “missing FaceTime Live Photos in iOS 12”. You can either upgrade to a previous iOS version, which is iOS 11, or wait for the Live Photo feature to be restored in the next iOS update.

While iOS 11 isn’t without its problems, some users are struggling to save Live Photos. Let’s learn how to fix the problem.

What’s the reason FaceTime Live Photos isn’t working or saving

What's the reason FaceTime Live Photos isn't working or saving

Where Do Facetime Screenshots Go On Macbook

You can view your photos in your Photos app if you just snapped one.

Earlier versions of iOS do not support FaceTime Live Photos. FaceTime Live Photos does not work with iOS 11. You must be using iOS 12.1.4 or later to save FaceTime Live Photos.

You may have insufficient storage space if you receive a popup that says you don’t have enough storage space and your Live Photos aren’t saving to iCloud Photo Library.

There may also be an error on your iPhone or iPad that prevents you from saving your Live Photos to your camera roll. An error is a problem with the system that prevents it from saving live photos. A problem in the system prevents live photos from being saved.

Why Are My Facetime Photos Not Saving

If iCloud Photos is not working, you can disable it and then re-enable it. Go to Settings > Photos > and toggle it off. Give it a few seconds, then turn it back on. You’ll be able to see the photos you captured during FaceTime if you reset your photo sync.

How To Turn Off Facetime Photos

The “FaceTime Live Photos” option can be toggled off in the “FaceTime” settings section, which allows you to prevent anyone you are video FaceTiming with from taking a screenshot. Since Apple takes an everyone or nobody approach, you won’t be able to take Live Photos of other people during video calls even if they have the feature enabled.

You can also try uninstalling any unwanted apps from Settings > Storage > Storage and offloading apps or deleting them, if you still can’t save FaceTime Live photos. 

If you have enabled iCloud Photo Library on your iPhone, Live Photos are saved in the All Photos album by default. However, this problem is caused by bugs in iOS 11.

To resolve FaceTime Live Photos that aren’t working or saving

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To resolve FaceTime Live Photos that aren't working or saving

Restart your device

The Photos app may not display Live Photos taken with FaceTime. You can resolve temporary problems by restarting your iPhone, iPad, or Mac.

  1. A Face ID-equipped iPhone or iPad can be turned off by pressing the volume up/volume down buttons simultaneously.
  2. Once the side button has been pressed, hold it for a few seconds.
  3. Try taking a new live photo after restarting your device and initiating a FaceTime call.

To enable FaceTime Live Photos

  1. You can use FaceTime on an iPhone or iPad by opening the Settings app.
  2. Turn on FaceTime Live Photos by scrolling down the next screen.
  3. A Mac user can open FaceTime and then select Settings from the menu bar.
  4. The Video Calls setting must be checked to allow live photos.
  5. You can fix the problem quickly if FaceTime Live Photos are the only thing that is turned off.
  6. The problem with this is that most people have it disabled for some reason, so asking them to enable it can be tricky.

Updating your iOS or iPadOS system software

  1. Click General, then About in Settings to find out your iPhone and iPad’s operating system version.
  2. Tap Update Software on the previous screen if your device needs updating.
  3. You can check macOS version by opening the Apple menu on your Mac and clicking About this Mac.
  4. Apple Menu – System Preferences – Update Software will guide you through the process of updating your Mac.

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Frequently Asked Questions

If FaceTime isn't saving your photos in the Photos app, even after rebooting your device, try turning off and then turning back on iCloud Photos. Go to the Settings app on your iPhone or iPad, tap Photos, and then turn off iCloud Photos. Wait a few minutes, then turn iCloud Photos back on.

If you're experiencing a "FaceTime live photos not saved" problem that isn't caused by a system error on your iPhone, a FaceTime reset is a handy solution.

  1. Go to Settings -> FaceTime.
  2. Deactivate "FaceTime Live Photos" and then reactivate it.

The answer is simple: FaceTime photos are stored directly in the Photos app on your device. To view FaceTime Live photos, open the Photos app and click the Photos tab, then select the All Photos view to make sure your device isn't filtering them.

The live screen background feature requires 3D Touch to work. Only devices newer than the 6S have this feature, but other iPhones and iPads, iPods, etc. have it. Even if you select Live Photos, the photo will not move when you tap Still.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.