Fixed unknown error 0XE80000A in iTunes that could not connect

  • Windows 10 computer greeted us with the message ‘iTunes was unable to connect to this iPhone, unknown error (0xE80000A)’ The error message may vary depending on the scenario, but most often they are caused by the following: Damaged USB port or cable.
  • Incomplete iTunes installation may be the failure or partial installation of iTunes on Windows.
  • Faulty iTunes processes may also be caused by faulty iTunes processes on your system.
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How To Connect Iphone With Pc

USB cable included with your iPhone can be used to connect the device to a desktop computer.

Don’t Show Up

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Here are 11 tips on how to fix iPhone unable to connect to iTunes issue when your iPhone or iPad does not appear in iTunes device list.

Despite the fact that iTunes rarely fails to play music under Windows 10, you’ll still find that it has the most ridiculous errors. We hope you understand the sarcasm that comes from frustration caused by many of these mistakes, whether it’s the inability to play content on your iPhone or simply refusing to play music.

I have reset my iPhone 13 and connected it to my iMac, but it still doesn’t show up in iTunes. How do I make iTunes recognize my shiny new iPhone 13? I prefer to back up using iTunes rather than iCloud because iCloud back-up is extremely slow, despite my fiber broadband connection of 100/100 mbps. “How do I connect my phone to iTunes?”?

I backed up my iPhone last week to install iOS 13 beta, and the timing couldn’t have been more unfortunate. In the meantime, we received the error message “iTunes could not connect to this iPhone, unknown error (0xE80000A).

Can’t See

The Finder or iTunes should display your device when it is connected. If it does not appear, or you receive an unknown error code or 0xE error, follow these steps.

We are going to examine how to fix iTunes error 0xE80000A when your iPhone is connected to your computer, providing you are willing to take some time to try some troubleshooting tricks.

Not Detect

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What is the cause of the ‘iTunes couldn’t connect to this phone. There was an unknown error 0xe80000a’ Windows error message?

What is the cause of the 'iTunes couldn't connect to this phone. There was an unknown error 0xe80000a' Windows error message?

Error messages like this may occur for a variety of reasons, but the most common ones are listed below.

Why Doesn’t

But as the delta variant and rising case counts have the US on edge, renewed vaccination incentives and mandates apply regardless of infection history.8 To attend Harvard University or a Foo Fighters concert or enter indoor venues in San Francisco and New York City, you need proof of vaccination. The ire being directed at people who are unvaccinated is also indiscriminate-and emanating from America’s highest office. In a recent speech to federal intelligence employees who, along with all federal workers, will be required to get vaccinated or submit to regular testing, President Biden left no room for those questioning the public health necessity or personal benefit of vaccinating people who have had covid-19: “We have a pandemic because of the unvaccinated … So, get vaccinated. If you haven’t, you’re not nearly as smart as I said you were.”

Damaged USB port or cable: A damaged USB port or cable may prevent your Apple device from properly connecting to your computer, resulting in this error. Therefore, make sure that the USB port or cable you are using is not damaged.

None of the steps work. Again, most days the connection to the iTunes store is instant and navigation is fast. Some days it suddenly won’t connect at all. Again, everything else I do on my computer and on the Internet is working fine on those days. I have asked this question before in the past year and researched it in various forums. There apparently is NO ANSWER to this issue. NO ANSWER! Unbelievable! I really don’t want to shop in another store, but if I continue to be frustrated on days I want to buy something but can’t, I may just have to make that leap and get used to another service. It’s sad that a service can’t simply work the way it’s supposed to. As it is now, every time I open iTunes, I wonder if it’s going to work. What kind of a service is that?

Incomplete iTunes installation: Another reason for this error may be the failure or partial installation of iTunes on Windows. If the iTunes program did not load correctly or the installation process was only partially completed, you will get this error.

Why Doesn T

Do not and doesn’t both act as auxiliary verbs and are contractions of do not.

Check out Fix My iPhone Free for the solution to the ‘iTunes Cannot Connect To This iPhone. Could Not Send a Message To The Device.’ issue.

The processes are not working properly: The error message may also be caused by faulty iTunes processes on your system. This problem can be solved by simply stopping the annoying processes and then reconnecting the device.


How to fix iTunes Unknown Error 0XE80000A in Windows 10


Updated: February 2024

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How to fix iTunes Unknown Error 0XE80000A in Windows 10

Update the Windows PC, iTunes, and iOS with the latest version

You should update your software in order to fix this error. Installing the latest updates on your iPhone and Windows PC can help you get rid of these kinds of errors, since they are sometimes caused by software or hardware incompatibility issues. Your Windows PC, however, must have the latest iTunes software installed.

  1. If you have an older version of Windows 10, you should update it to the most recent release. To update your computer, click on the computer settings menu, then check for updates and security, then there is an option to update. If there are new updates, update to the most recent version of Windows 10.
  2. If you have an iPhone or iPad, you can update it. Click General, then Update Software, and then you will be able to download and install the update. The Learn More button lets you know about bug fixes and issues that have been resolved.
  3. If the update is available, click the update, complete the update, and restart your computer to check for errors. If the update is available, click the update, complete the update and restart your computer.

Turn off antivirus and security software on your PC

There may be times when your iPhone and iTunes software are not able to connect properly because of antivirus software or third-party software.

  1. Windows PCs may need to be temporarily stopped or uninstalled if they are infected.
  2. Once that is done, reconnect the iPhone or iPad to the computer by disconnecting the cable and replugging it in. If you still encounter a problem, you can repeat the process.

Restarting services for Apple mobile devices

The following method can be very useful if you’re having trouble connecting and disconnecting devices on your Windows 10 computer with iTunes error 0xe80000a.

  1. Type services.msc in the search box, hit Enter, and press Ok.
  2. Find AppleChargerSrv by scrolling down.
  3. To open the properties of Apple’s Mobile Device Service, right-click on it.
  4. Change the automatic service to automatic if it is a manual service.
  5. Registrating it is as simple as clicking OK.

Resetting location and privacy settings

In some cases, AppleiPhone and iPad privacy and location settings may be corrupted, causing iTunes error 0xE80000A. As soon as your iPhone or iPad was connected to your computer, you gave it the same trusted permissions that you gave it.

You will need your Apple USB cable to connect your iPhone to your computer, followed by iTunes. If iTunes fails to recognize your iPhone, make sure it is turned on, unlocked, and showing the Home screen.

The problem can be fixed by resetting your location and privacy settings. Here’s how to do it.

  1. Using the Settings app, go to the Main Menu. Tap Reset Menu, then choose Reset Menu if necessary.
  2. You will then be shown a confirmation that you need to click on in order to complete the process. You will then be prompted to delete your data.

Now that you’ve completed the location and privacy reset, connect your iPhone to your Windows computer, open iTunes, click Trust in the pop-up window, and then restart your iPhone.

Reset lock folder

A Windows 10 PC creates this folder automatically using the iTunes app.


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You don’t have permission to connect this iPhone to iTunes. Why is that?

For troubleshooting iTunes error 0xE80000A, you can reset the location and privacy settings for previously connected Apple iOS devices in the Lockdown folder.

  1. Using Windows+R, open the Runtime window, and type %ProgramData% at the blank Run field.
  2. You will then see the folder that Apple has created. Double click it in the file explorer window that appears.
  3. You can now rename the Lockdown folder by right-clicking it and left-clicking Rename.
  4. The folder needs to be renamed to Lockdown.old.

Upon reconnecting your iPhone or iPad, restart iTunes on your Windows computer, then click Trust.

In order to successfully establish a connection between two devices, the lockdown folder is created from scratch automatically.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

Make sure that you have the latest version of iTunes that works with your computer. Make sure that you have the latest software installed on your Mac or Windows computer. Make sure your device is turned on. If the "Trust this computer" warning appears, unlock your device and click "Trust."

An unknown error or "0xE" error always means that iTunes on your Mac or PC does not recognize the connected iPhone. Disconnect all devices except your iPhone. Try using a different USB port and then a different Apple USB cable to see if it works. Reboot your computer and iPhone.

Plug the cable into iTunes, turn it off, and then turn it back on by holding down the power button and volume up button. Try updating iTunes to the latest version. This can easily cause an error 0xE8000015.

  1. Reboot your computer and device.
  2. Update iTunes and iOS.
  3. Turn off the read-only option.
  4. Take full control of your iTunes folder.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.