Fixed: iTunes HRESULT error 0x80073715

  • When you install iTunes for Windows, you get an error message indicating that the installation failed.
  • This error has been known to occur on Windows 7, Windows 8, and Windows 10 systems due to missing updates or improper configuration using Windows Installer.
  • The first error message you get is as follows: “An error occurred while installing the `Microsoft.VC80.CRT.type=”win32″.
  • The Apple Mobile Device service could not be started.
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It is possible to get an error message when you try to install iTunes for Windows. You will receive an Application Support error indicating that the installation failed. The second message will suggest that you remove iTunes and reinstall it. The first error message looks like this:

A build of Microsoft.VC80.CRT was unsuccessfully installed.
There are many reasons why your public key token may not be valid. For more information about this see “Help and Support Information. RESULT: 0x80073715”.

It is possible that you will get another error message if you ignore this one

Please check that your privileges are sufficient so that you can start the Apple Mobile Device service.
A system service or Apple App Support could not be found. To run iTunes Helper, the Apple App Support plugin must be installed. You may need to uninstall iTunes and reinstall it. Error 2.”

We have attempted to successfully implement these solutions in our customers’ computers to resolve this error on Windows 7 and Windows 8 systems.

What’s the reason for the 0x80073715 result?

What's the reason for the 0x80073715 result?

Several users have reported this problem, and multiple repair strategies have been identified to fix it. This error message appears in several different ways this error message appears in.

iTunes installation may encounter the following errors due to the following reasons:

The installer does not have administrator privileges – One of the most common causes of this error message is the insufficient authorization of the iTunes installer. If this scenario applies, you should be able to resolve the problem by making sure that you open iTunes with administrator privileges.

Missing or damaged Visual C++ package – Another common case where this error occurs is a conflict between the x86_x64.msm file and the Vcredist_x64.exe file. This is because either one of the files is completely missing or one of the files is corrupted. In this case, you must solve the problem by reinstalling the Visual C++ Redist package (the package that contains both files).

The iTunes installer was not designed for this version of Windows – If you are trying to install an older version of iTunes on Windows 10, it is possible that the installer was not originally designed to work with Windows 10. If this scenario applies, you can solve the problem by running the installer in compatibility mode.

The version of iTunes does not work on your operating system – If you are using an older version of Windows, it is likely that the latest versions of iTunes are not compatible with your version of Windows. In that case, you’ll need to download an older version of iTunes and use it instead.

Despite the fact that there are many ways to resolve the “Hresult 0x80073715?” error message, this article will show you a few quick steps on how to resolve the same problem.

Several relevant users have validated the effectiveness of each of the methods below. We recommend you follow these methods in the same order as we have arranged them below if you want to proceed as efficiently as possible. In the end, the best solution for your situation will be found here.

How do I fix iTunes HRESULT error code 0x80073715

Updated: December 2023

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How do I fix iTunes HRESULT error code 0x80073715

Reboot your computer.

To solve iTunes installation problems, reboot your computer first.
Try rebooting your computer so that all Windows resources can be reloaded, which may have caused the problem with installing programs.

In order to restart a Windows computer, follow these steps:

  1. The Start menu can be accessed by pressing the Windows key on your computer.
  2. The Power Options menu will be accessible after the Start menu is opened.
  3. The reboot process will begin once you click the Reboot button.

If you still see the “HRESULT Ox80073715” error message after rebooting your computer, try installing iTunes again.

The following method may help you resolve iTunes installation issues if you still cannot install iTunes.

You can find the Windows installation service.

Check the Windows Installer service next if you have trouble installing iTunes.
Installing a program on your computer uses your operating system’s Windows Installer service.

For this reason, you may need to run the Windows Installer service manually. To do this, follow these steps.

  1. You can find services by pressing Windows + S.
  2. The service manager will then be launched after clicking Open.
  3. The Windows Installer service will appear as a right-click option after you scroll down.
  4. Click Start to begin.

Once you have closed Service Manager, open iTunes again and see if it works this time.

As an administrator, run the iTunes installer

Installing iTunes may be blocked by your operating system if it lacks sufficient authorization. If you run the iTunes installer as an administrator, you may be able to install iTunes successfully.

In order to use the installer, you will need to run it as an administrator to grant it the necessary permissions.

  1. The iTunes installer can be found in your computer’s Downloads folder.
  2. Once the iTunes installer has been opened, right-click it.
  3. The installer can now be run as an administrator by selecting Run as administrator.

If “HRESULT Ox80073715” is still happening on your computer, follow the instructions on the screen for installing iTunes.

Use compatibility mode to run the installer

The iTunes installer that you downloaded may not be compatible with your system, so you should try running it in “compatibility mode” if you are having trouble installing it.

Using “compatibility mode” in iTunes is as simple as following these steps:

  1. You can download the iTunes installer by right-clicking it in your Downloads folder.
  2. Select Properties from the drop-down menu.
  3. The Compatibility tab can be found in the properties.
  4. Lastly, select the Windows version you are using in the “Run in compatibility mode” box.

If the error message still appears on your computer, save your changes and try installing iTunes again.

For those who have still been unable to install iTunes on their computer, check out the following method.

Install the Visual C++ Redist Package

It turns out that the iTunes error message “HRESULT Ox80073715” may also be caused by a missing Visual C++ installation package on your computer. This is the most commonly reported source of the problem for the `HRESULT 0x80073715` error message, and several users have claimed that they were able to resolve the problem after installing the missing package on their computer.

If Visual C++ packages are missing from Redistributable, follow this guide:

  1. Run can be accessed by pressing Windows + R on your computer.
  2. Press Enter to launch appwiz.cpl.
  3. On your computer, right-click on the Visual C++ installation files.
  4. If you would like to remove the installation packages from your computer, click Uninstall, and follow the instructions on the screen.
  5. Once you have downloaded the Microsoft Visual C++ 2005 package from the Microsoft website, follow these steps.
  6. You can now install Visual C++ on your computer by opening the package and following the on-screen instructions.

To see if your iTunes installation problem has been resolved, run the iTunes installer again after installing Visual C++ Redist on your computer.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.