- Error message: “Your computer is not connected to the Internet, OneDrive (error code 0x800c0005)” appears even if you have an active Internet connection.
- This error is related to OneDrive and has nothing to do with your Internet connection, author says.
When a native or 3rd party task fails after downloading files, Windows displays the error code 0x800c0005. The error code has been reported to occur on Xbox One as well. It is usually caused by a failure related to several Dynamic Link Library (.DDL) files.
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Even if you have an active Internet connection, you still see the error message, “Your computer is not connected to the Internet, OneDrive (error code 0x800c0005).” In most cases, this error occurs when a built-in or third-party task is completed during the download of a file. It appears that corruption.DDL files are causing the problem.
While this is the main reason, there are other causes for the OneDrive error code: 0x800c0005, “Your computer is not connected to the Internet” can be caused by corrupt temporary folders in Windows Update, problematic third-party antivirus software, if NAT (Network Address Translation) is closed, if DNS conflicts, or if there is an issue with temporary files on the Xbox One.
If you go to Windows 10 Settings and then navigate to Update and Security, an error message suddenly appears that says, “Your PC isn’t connected to the internet”. To get started, connect to the Internet and try again. Now that you must already be connected to the Internet, how come Windows doesn’t recognize it and, more importantly, how to solve this annoying problem, we will of course discuss all of this shortly. The error is not limited to the Windows 10 Settings application, as you may encounter a similar error when trying to access the Windows App Store.
Here’s what you need to know about solving the problem. Whatever it might be, it’s not impossible.
What causes error code 0x800c0005 “Your computer is not connected to the Internet”
This error message with a lengthy description and the code 0x800c0005 keeps popping up when trying to install .NET Framework 4, on my PC running Windows 10. I cannot fix this error and I need the Framework installed as soon as possible. If anyone could suggest a way for me to do this, that would be great.
Dynamic Link Library Park Problem: If you see this error code when trying to install a version of the .NET Framework or when trying to update your Onedrive application, you’re probably dealing with multiple DDL files that are not registered correctly. In this case, you may be able to resolve the issue by re-registering the files from the raised CMD line.
Interference from a third-party firewall: It turns out that this problem may well be caused by an over-protected AV package blocking the connection to an external server, which causes the error. In this case, try removing the firewall and see if the error code disappears.
Xbox One Temporary File Problem: If you encounter this error on your Xbox One (when launching a game), you may be dealing with some kind of inconsistency in the temporary file. In this case, you need to run a power cycle.
Windows Update mismatch: If you see this error when trying to update a native component through Windows Update, chances are that you are dealing with some corruption rooted in the temporary files. In this case, you may be able to resolve the problem by resetting all affected WU services and deleting the SoftwareDistribution and CatRoot2 folders.
Inconsistent DNS: If you see this error code when trying to create a game on Xbox One or through the Xbox app (on Windows 10), you’re probably dealing with inconsistent DNS. If this scenario applies, you should switch to the Google DNS equivalent and see if that solves the problem for you.
NAT is closed: On PCs and Xbox One, this error code may occur because network address translation (NAT) is closed. In this case, you can solve the problem by enabling UPnP in your router settings or by manually punching the necessary ports.
To fix error code 0x800c0005 “Your computer is not connected to the Internet”
Perform a reboot
- You’ll need to hold down the Windows key and the X key to open the Run menu.
- Press Enter when asked to run MSConfig.
- The Service tab of the System Configuration dialog box shows all the Microsoft services hidden. Click Hide all or Disable all to hide them.
- Open Task Manager can be found on the Run tab in the System Configuration dialog box.
- By selecting each autorun item in the Task Manager and clicking Disable, each item will be disabled.
- The Task Manager should be closed.
- You will need to click OK to restart your computer once you have selected the Startup tab of the System Configuration dialog box.
Ask your administrator to remove the restrictions
Having problems connecting to your company’s network may be the reason for the error message when using OneDrive for Business.
To connect to Windows update servers, you need to make sure your firewall isn’t blocking the internet connection. If you are in a large corporation and running your computer under a network firewall, you need to contact your network administrator for help. Navigate to firewall and see if “HTTPS data transfer” is enabled.
The system administrator at your company should be able to determine if your OneDrive connection is restricted or if any blocking has been implemented.
OneDrive Business can be accessed online once any restrictions have been removed.
Disable OneDrive Personal (for corporate networks)
OneDrive Personal can cause an error if it is used on a corporate network in conjunction with an Active Directory account. If you are accessing OneDrive Personal remotely over an enterprise network, you will be prohibited from logging in.
Personal OneDrive accounts on corporate networks are not allowed to connect to the Internet because it is automatically assumed that the system is not connected to the Internet. The best thing to do in this case is to refuse to use OneDrive Personal on corporate networks.
RECOMMENATION: Click here for help with Windows errors.
Frequently Asked Questions
- Download the PC Repair Special Offer.
- Click the Scan Now button to find problems and anomalies.
- Click the Repair All button to fix the problems.
Usually the "Not Connected" issue with your wireless network is caused by a third-party app you recently installed, or antivirus is preventing you from browsing the Microsoft Store app as well as the Windows 10 Operating System Update Center.
- Make sure other devices can't connect.
- Reboot your computer.
- Restart your modem and router.
- Run the Windows network troubleshooter.
- Check your IP address settings.
- Check the status of your Internet service provider.
- Try running some commands from the command line.
- Disable security software.
If the Internet works fine on other devices, the problem is with your device and its WiFi adapter. If the Internet doesn't work on other devices either, the problem is probably with your router or the Internet connection itself. A good way to fix your router is to reboot it.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.