- Windows 10 users have started complaining about an email sync error â€“ 0x8000000b.
- Because of this error, users are unable to connect to their most frequently used email services.
- The error can have several causes such as outdated operating system, poor internet connection, antivirus software, wrong time and date setting, etc.
- Fortunately, there are several solutions to the problem and they work well for most users.
When you configure your email, such as with Gmail, you’ll receive an 8000000b error. You can resolve this problem by following the various methods explained in this article.
Many of the features of Windows 10 are useful, including the capability to sync other email accounts, such as Google, Hotmail, and other e-mail services, in one place. There has been an increase in reports of an email sync error – 0x8000000b – which is preventing users from accessing their favorite email services.
Users can add various kinds of mail accounts to the Mail app in Windows 10, such as Gmail, Yahoo, Outlook, etc. This allows them to manage their accounts and mail conveniently.
Error 0x8000000b results in the following message for users:
There was a problem.
It just wasn’t possible, we’re sorry.
There was an error of 0x8000000b.
Many users have found that there are several ways to fix 0x8000000b problems using the error codes provided by Windows. Fortunately, you can fix the problem using the codes provided by Windows.
Users have reported that advanced IMAP settings often fix error 0x8000000b after updating their operating systems, upgrading their internet connection, and removing any antivirus software.
Users should use advanced settings to resolve error 0x8000000b because IMAP facilitates retrieval of messages over TCP/IP connections.
The following bug fixes will help fix 0x8000000b. Let’s start with the most straightforward fixes and work our way up (they shouldn’t take long).
What is the cause of mail error 0x8000000b?
Here are a few factors that may contribute to this error.
POP or IMAP is not activated: This problem may occur when the settings for the POP and Internet Message Access Protocol (IMAP) are not activated on the mail server.
Windows Firewall blocks the request: According to Microsoft, this can happen if your firewall blocks a request sent by an email application.
Third-party antivirus or Windows Defender: If you use third-party antivirus or if your Windows Defender is enabled, these programs could be causing the error.
The real cause is this and the solutions are as follows:
How to fix error 0x8000000b?
Setting up your mail under Windows 10
Here are the steps to help you add your suggested email account to the Mail App, which should take care of the 0x8000000b issue.
- The Settings icon can be found at the bottom of the Mail app once it has been launched.
- To configure Advanced Configuration, select Manage Accounts, then Add Account.
- Select the “Internet Mail” option under the same “Add Account” section.
- Your email account details will appear on the next screen.
- You can now use the Mail app to access your email account by clicking Login and waiting for a few minutes.
Resetting the Mail App
It may be necessary to reset all idle Windows 10 apps in order to fix error 0x8000000b. After resetting idle apps, you should be able to access your Mail app again.
- To open Settings, press the Windows logo key plus I on your keyboard.
- Select Mail from Apps and Features, then click System.
- Click on the additional options you see now.
- You can reset your account by tapping the Reset button in the advanced options.
- If you would like to confirm the reset, click it again.
- Return to the desktop by closing the Settings app.
Allow access through the firewall
It is possible for your anti-virus to trigger error 0x80000b if you are running Windows Defender.
- The Windows Defender Security Center can be found by opening Start and typing it.
- Protect your network with a firewall.
- Click Change settings to allow the application through the firewall.
- Click “Private” or “Public” mailboxes to select from the allowed applications list.
- Then click “OK.”
Disable the firewall
The following steps should be followed if the error code 0x8000000b occurs:
- You will need to reopen the Windows Security Center.
- To learn more about firewalls and network protection, click here.
- Disable the Windows Firewall for a network profile by selecting it and selecting it.
- Your email application should now be running.
In the event that your account has not been synchronized, you can delete it and readd it.
- You can find Mail by typing it in the Start menu.
- Click the settings icon after you’ve clicked on the app.
- Choose “Delete Account” when you are logged in to your account.
- Your account will be added again after that.
RECOMMENATION: Click here for help with Windows errors.
Frequently Asked Questions
This problem can occur if your mail server does not have POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) settings enabled.
- Open Windows Mail and select Add account.
- Select Google from the list.
- Enter your Gmail email address and select Next.
- Enter your Gmail password and select Next.
- Windows will ask for permission to access your Gmail account, select Allow.
- Log in to Gmail.
- Click the gear icon in the upper-right corner of this page.
- Select Settings.
- Click Forwarding and POP/IMAP,
- Select Activate IMAP.
- Select Save Changes.
- Open Settings.
- Click on Apps.
- Click Apps and features.
- Select the Mail and Calendar app from the list.
- Click the More Options link. Link to additional options for the Mail app.
- Click the Reset button. Reset the mail app in Windows 10.
- Click the Reset button again to confirm.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.