Fixed: ‘A problem occurred while creating the recovery drive’ Error Message

  • Some Windows users have reported that they cannot create a recovery disk on a USB flash drive or a local disk.
  • The problem can be caused by one or more (but not only) of the following known causes.
  • Microsoft Office services are interfering with the recovery process.
  • Some users have been able to solve the problem by disabling a number of services related to Microsoft Word and Microsoft Excel.

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When trying to create a USB Recovery Drive in Windows 10, we encountered the error Some required files are missing. In order to resolve the issue, we copied the Windows Recovery Environment image (Winre.wim) from the Windows 10 source (DVD/ISO) as well as fixed the recovery partition.

There have been reports that Windows users are unable to create recovery discs on USB flash drives or local disks. “We were unable to create the recovery disk.” means that the process failed to create the recovery disk for Windows 10/8/7.

Don’t worry. At Techquack, we’ve found some practical solutions to help you. Learn why and how to fix the “We can’t create a recovery disk” error.

What causes a “Recovery Disk Creation Problem” error message?

Back Up System Files To The Recovery Drive

Then select the Back up system files to a recovery drive box. When you see the Create a recovery drive window, tick the box next to Back up system files to a recovery drive.

Hp Recovery Failed Windows 10

It may be outdated software or a corrupted file preventing HP Recovery Manager from starting.

There are a variety of causes known to cause the problem, not just one (or a few).

  • It is required that the USB flash drive have a minimum size of 16 GB to perform the “Backup system files to recovery disk” option.
  • The USB flash drive is corrupted so that Windows cannot format everything on it to create a recovery disk.
  • Files are corrupted on Windows.
  • The recovery process is being interfered with by some Microsoft Office services.
  • We are unable to recover disks using the disk recovery wizard

How to resolve the “A problem occurred while creating the recovery drive” error message?

Updated: February 2024

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We Can T Create A Recovery Drive On This Pc

This article will show you how to identify and hopefully fix a corrupted system file if you are trying to create a recovery drive in Windows 10.

Perform an SFC scan

SFC scanning resulted in complete resolution of the issue for some users. For them, rebooting the computer fixed the issue.

Can’t Create A Recovery Drive Some Files Are Missing

For Windows 8 or Windows 8.1 to create the recovery drive, the appropriate files must be copied onto your PC from the DVD, so that Windows may access and use them. After that, the recovery agent can be configured to point to the newly created setup files and the creation process can begin.

If you have a large hard drive, the System File Checker (SFC) scan will take quite a while to complete, so give yourself plenty of time. This procedure replaces corrupted system files with their healthy copies.

  1. An interactive command prompt can be opened by pressing Windows + R.
  2. You can then open the extended command prompt by pressing Ctrl + Shift + Enter and typing “cmd.”.
  3. The administrator privileges can be granted by clicking “Yes” if prompted.
  4. The SFC scan is initiated by typing “run /scannow” at the extended prompt.
  5. Watch the process as it completes once the scan begins.
  6. If you close the CMD window during this time, your computer will be shut down.
  7. The computer should be restarted after the scan has been completed.
  8. When you begin the computer, try creating a recovery disk again to see if the problem is resolved.

Formatting a USB drive

Some users who encountered the error message “A problem occurred while creating the recovery drive” were able to resolve the problem by performing full formatting of the USB drive before running RecoveryDrive.exe.

There was a problem with the flash drive, and users were reporting that a quick format did not fix the issue. Here are some instructions for fully formatting a flash drive:

  1. Open File Explorer and insert the flash drive.
  2. You can format a flash drive by right-clicking on it.
  3. If you choose to uncheck the quick format checkbox, make sure you keep the same file system and allocation unit size.
  4. The process will begin and continue until it is successful.
  5. The flash drive will be formatted once you click Yes.
    Try to create a recovery drive again after formatting by opening RecoveryDrive.exe and seeing if any errors appear.

Disable the 3 services related to the Microsoft Office

Microsoft Word and Excel services have been disabled by some users to solve the problem. The fix works, but users suggest it is probably due to interference between the virtualization process and volume shadow copies, although there is no official explanation as to why it works.

Processes associated with suspected interference include:

  • Cvhsvc is a client virtualization manager.
  • SFTVSA is an application virtualization service agent
  • (SFTlist) is an application virtualization client

A quick guide on how to prevent these three processes from running the next time your system boots up is below. Some users have reported that they solved this problem using the system configuration screen.

  1. Run can be opened by pressing Windows + R.
  2. Click on the ‘System Configuration’ button after typing “MSConfig” and pressing Enter.
  3. The Services tab can be found in the System Configuration window.
  4. Uncheck the boxes for Client Virtualization Manager, Application Virtualization Client, and Application Virtualization Service Agent.
  5. You can save your changes once you’ve disabled the services by clicking Apply.
  6. Wait until the next boot process is complete before rebooting your computer.
  7. Open RecoveryDrive.exe again when this happens.
  8. A problem occurred during recovery drive creation should no longer appear.
  9. The process should now be reactivated if this method was successful (step 1).

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

An antivirus program is blocking the creation of a recovery disk. The USB drive is corrupted or the Windows file system is corrupted. Windows cannot format everything on the drive to create a recovery disk.

In the search box next to the "Start" button, search for "Create recovery disk" and then select it. You may be prompted for an administrator password or to confirm your selection. When the tool opens, make sure that the Backup system files to a recovery disk option are selected, and then select Next.

If you can't create a recovery disk on your Windows 10 computer, users are advised to format the USB flash drive as a FAT32 device. After completing the formatting process, try creating the recovery disk again.

It will take about 15-20 minutes, depending on the speed of your computer and the amount of data you need to back up. Go to Control Panel and Recovery. Select Create Recovery Drive and insert a USB flash drive or DVD.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.