Fixed 0x80004005 Groove Music error when playing music in Windows 10

  • Error 0x80004005 Can`t Play when trying to play music or audio files in Groove Music.
  • Error usually occurs when there are problems syncing files to OneDrive or when the codec is not supported.
  • Unsupported codecs are a rare problem because Groove supports almost all audio formats, but if nothing else, it’s best to check with a different player.

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The Can’t Play error 0x80004005 can occur when there is a problem synching files on OneDrive or an unsupported codec. This post will help you fix the problem.

Groove Music users who get the error 0x80004005 Can’t Play when playing music or audio files are advised to read this. The error is typically caused by problems syncing files through OneDrive or by non-supported codecs.

Windows Cannot Access 0x80004005

This error generally occurs when a shared resource, such as a network hard drive, cannot be used over a network, such as 0x80004005. Windows error code 0x80004005 is an egregious example. Typically, this error reads, “Windows cannot access /Computer1, please check spelling… Error code 0x80004005 Unspecified error.”

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Groove Music users who get the error 0x80004005 Can’t Play when playing music or audio files are advised to read this. The error is typically caused by problems syncing files through OneDrive or by non-supported codecs.


When you download a Windows 10 update file that is corrupted, it can cause the error 0x80004005. If that were the case, you would need to delete all corrupted files in the folder containing the downloaded Windows updates, then download the update file again to fix the problem.

Microsoft announced today that Groove Music subscribers will be transferred to Spotify partners and Groove Music Pass subscribers will no longer be available. Considering the significant improvements Microsoft has made to Groove Music in the past few years, dropping Groove Music at this time was a big surprise. Microsoft will not be purchasing music through the Windows Store.

There are very few unsupported codecs when using Groove Music, but go ahead and check with a different audio player if all else fails.

What causes Groove Music error 0x80004005 when playing music in Windows 10

0x80004005 Chrome

This is the error that occurred during an update check: The update check failed to start. The error code is 0x80004005. Nevertheless, when I look at System/Apps, it shows that I have Google Chrome version 98.0.4758.102, dated 2/26. Then I guess I’m using Chrome 98.0.4758.102, despite downloading the latest version (so I guess I did it successfully) ?

In Windows 10 environments, error 0x80004005 occurs when:

  • The Groove Music program (for example) runs when the user runs the program.
  • Installing updates on Windows 10 can be a problem for some users.
  • In File Explorer, renaming, deleting, and extracting folders can take place.
  • Shared folders and drives cannot be accessed by users

There are a number of reasons why Windows 10 error 0x80004005 may occur, but it is most likely caused by the following:

  • An update error has occurred for Windows 10
  • Incorrect entries in the registry, corrupted .DLL files, or in the TEMP folder
  • An error has occurred during the synchronization of files on OneDrive

There are no standard solutions to error 0X80004005, as it is generally caused by incorrect settings or corrupted files in Groove Music. Possible solutions are instead determined by the context of the error 0x80004005.

Here’s how to fix Groove Music error 0x80004005 when playing music in Windows 10

Updated: March 2024

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File sync error with OneDrive

Your computer will display a green marker when you download a file from OneDrive.

Code 0x80004005

It occurs if you are attempting to extract, delete, or move files and folders to another directory, and you receive this error. In either case, the folder you are trying to extract may not be detected by Windows because of improper permissions or an encrypted folder that is not detected by Windows. For this issue, follow these steps.

Whenever you upload a file to Groove via OneDrive, a copy is downloaded to your computer. If this happens, it is probably a sync issue, which can be resolved by completing a new sync.

It is possible to select which folders on your computer to sync with OneDrive selectively.

  1. You can access the OneDrive settings by right-clicking the OneDrive icon on your taskbar.
  2. The Account tab contains a button for selecting a folder.
  3. OneDrive will sync with the audio file if you unselect the audio folder in the folder list.
  4. If you want to sync again with your computer, repeat these steps this time and choose the folder again for download.

There may have been synchronization issues, which prevented Groove or other players from playing the file.

Code 80004005

Basketball 2K21 and NBA 2K22 have this error. The problem usually comes from outdated game files, or there is a pending patch or download. It can be fixed by checking if your computer or console still needs to download the game files, then waiting for them to finish downloading.

The Groove Music app can sometimes cause an antivirus program to generate a false malware alert. It may help if you disable your antivirus software if you still encounter error code 0x80004005. Disable Windows Defender and any third-party antivirus programs on your computer if you are still experiencing the error code 0x80004005.

The new Media Player can be updated by double-clicking the Msixbundle file.

You should not receive any further errors if you follow these steps.

The Codec problem

However, Groove may not be able to play your desired audio or video format, even though it supports a wide range of file formats. If this happens, you need to change your audio or video player. Once you set VLC as your default player, it will play nearly all audio and video formats.

RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

  1. Run the Windows Update diagnostic program.
  2. Delete everything in the Windows Update download folder.
  3. Run Windows Update.
  4. Delete the temporary files.
  5. Turn off Outlook mail notifications.
  6. Disable Windows Defender.
  7. Use another program to decompress.
  8. Re-register the jdscript.

If the Groove Music app keeps freezing or not working, it could be a problem with the app itself. If you are having problems with Groove Music, follow these steps to reset the app: Select Groove Music. Click the "More Options" link.

Groove Music can play MP3, FLAC, AAC, M4A, WAV, WMA, AC3, 3GP, 3G2, AMR, and some other esoteric formats (but not AIF).

Error 0x80004005 results in an unspecified error and usually occurs when a user cannot access shared folders, drives, and virtual machines, and when Windows updates cannot be installed.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.