Fix the fact that Photoshop can’t create or open files

  • Adobe’s Creative Suite, Photoshop CS6, includes powerful tools for editing photos and graphics.
  • Many users complain about software bugs that prevent them from saving or opening files.
  • It turns out that there are several potential culprits that could be responsible for this behavior.
  • These bugs have never been officially addressed by Adobe, but a few tricks can help fix the bug so you can open your files again.
Updated February 2024This tool will stop these errors and fix common problems: Get it at this link
  1. Download and install the software.
  2. It will scan your computer to find problems.
  3. The tool will then correct the issues that were discovered.

It is common for us to need to load multiple images into a Photoshop document when composing images, creating collages, or designing layouts, as each image should appear on its own layer. Photoshop, however, doesn’t work that way when we open multiple files simultaneously. Each image opens as its own document, so we must move them from one document to another ourselves.

Photoshop CS6 is the latest version of Adobe’s Creative Suite, which includes powerful photo and graphic editing tools. Many online forums report that there are software bugs that prevent users from saving or opening files. A few tricks can help fix the bug so you can open your files again, but Adobe has never addressed these bugs in a formal manner.

Files Photoshop

It’s a bit different when it comes to saving images in Photoshop. Instead of one main file type, like .docx in MS Word, Photoshop offers a variety of options. This lesson covers Photoshop’s different options for saving files, as well as reasons for doing so.


What’s the reason for Photoshop’s inability to create new files and open existing files?

What's the reason for Photoshop's inability to create new files and open existing files?

Several factors could be responsible for the behavior described in this complaint. Based on user reports and repair strategies that have been effective in solving this particular issue, we have determined that the following are possible culprits:

Photoshop CC problem: It turns out that this particular error may also be caused by a recurring problem that seems to primarily affect versions of Photoshop CC. Some affected users have managed to find a workaround (rather than a permanent solution). If this scenario applies to your current situation, you should be able to open new files and folders without rebooting by opening a project in Illustrator and then opening Photoshop from the Illustrator menu.

Photoshop Not Opening

A few things you can try if you are having trouble opening Photoshop. Make sure you have the latest version of Photoshop installed. Try updating it if you don’t. When Photoshop becomes unresponsive after too long, try restarting your computer. If this does not work, try restarting it. Last but not least, if all else fails, you can always contact customer support.

Photoshop Won’t Open

Your PSD file may not be opening in Photoshop for a variety of reasons. For example, the file might be damaged or corrupt, which means it can be opened with another program, such as GIMP or, if that is the case. Photoshop may not be installed on your computer in the correct version.

Photoshop does not have administrative access: It is also possible that this problem occurs because the software does not have the necessary permissions to perform certain actions. This situation is more common on Windows versions older than Windows 7. In this case, you can solve the problem by configuring the startup executable file to run with administrator privileges.

Photoshop settings file is corrupt: In most cases, this problem occurs because the Photoshop settings file is corrupt. Causes range from AV interference to bad hard drive sectors. If this scenario applies, removing the Photoshop file using a shortcut during the startup process may eliminate the problem.

OpenCL or OpenGL causing instability: OpenCL and OpenGL are two types of technologies that are known to cause this problem in low to medium spec configurations. Although you may lose some functionality as a result, you should be able to fix the problem by disabling both OpenCL and OpenGL.

To delete your Adobe Photoshop Settings file, continue holding the keys and select Yes on the dialog box that appears.

Outdated or corrupted GPU driver: If you are using a dedicated graphics card, the driver that is actively used may also be responsible for this problem. If this scenario applies, you may be able to resolve the problem either by updating the GPU driver or by uninstalling it and allowing Windows to install an embedded equivalent.

Photoshop’s swap folder is on the same drive as the operating system: While this is not a bad thing in and of itself, several users have reported that this problem only occurs when Photoshop is configured to use the operating system drive (C by default) as a “scratch drive”. In that case, you should be able to solve the problem by reconfiguring Photoshop to use a different disk as a swap location.


How do you solve Photoshop’s problem of not creating new files and not opening existing files?

Updated: February 2024

We highly recommend that you use this tool for your error. Furthermore, this tool detects and removes common computer errors, protects you from loss of files, malware, and hardware failures, and optimizes your device for maximum performance. This software will help you fix your PC problems and prevent others from happening again:

  • Step 1 : Install PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista).
  • Step 2 : Click Start Scan to find out what issues are causing PC problems.
  • Step 3 : Click on Repair All to correct all issues.


How do you solve Photoshop's problem of not creating new files and not opening existing files?

Open folders

The next method should be followed if the PSD file can’t be opened in Photoshop after waiting a while. When that fails, try opening the PSD file again.

Turn on/off the OpenGL device driver display and update

  1. You’ll have to go to Photoshop – Click on “Edit” – Click on “Preferences” – Click on “Performance” – Click OK in the box.
  2. Photoshop should now be closed and restarted.
  3. You won’t be able to use OpenGL features unless you enable OpenGL display after updating your graphics driver.

Reinstalling Adobe Photoshop

Photoshop may not be able to open your PSD files. Therefore, you should reinstall Photoshop and attempt to open the PSD files again.

You may need to reinstall the PSD file if you are unable to resolve the error after reinstalling the application.

Close and restart

The operating system or programs on computers can sometimes become stuck due to electronic hangs. The first thing you should do if your computer is acting strangely or unusually is to close the program and restart it. In some cases, this resets the memory and other boot parameters, which then restores the system to normal function.

Resetting the PS settings

When you start Photoshop, it creates a settings file with all the parameters and options the program needs to work correctly. If this file is corrupt or incorrect, Photoshop won’t be able to open your files properly. Photoshop looks for this file every time you open the program, and if it doesn’t find it, it creates a new file in the system folder. To reset, find the file and delete or move it to another location. (See the Resources section for information on how to find the file on your system.) If Photoshop doesn’t find the file the next time you run the program, a new clean file will be created.


RECOMMENATION: Click here for help with Windows errors.

Frequently Asked Questions

Go to Photoshop -> Select Edit -> Click Options -> Select Performance -> A window opens: Uncheck [ ] Enable OpenGL display and click OK. Now close Photoshop and restart it. Enable OpenGL display after you update your graphics driver, otherwise, you won't be able to use the OpenGL features.

Launch Photoshop from the Start menu or using the desktop icon. Immediately, if not sooner, press and hold Ctrl+Shift+Alt or CMD+Option+Shift. You should get a Photoshop dialog box asking if you want to remove the Photoshop presets.

The reason is probably that you opened the converted file in 16-bit mode, which doesn't support layers. or converted 8-bit to 8-bit in PSE's menu/editing mode. The reason is most likely that you opened the converted file in 16-bit mode, which does not support layers.

Right-click on the corrupt or corrupted PSD file and select the "Restore previous versions" option. Find a previous version of the corrupted or damaged PSD file and select "Restore". Click "Restore" to confirm the job. Launch Photoshop and reopen the restored PSD file.

Website | + posts

Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.