• ERR_NAME_RESOLUTION_FAILED is a browser-related error that most often affects Google Chrome.
  • No web browser on the market is immune to this problem, although Internet Explorer, Mozilla Firefox, Microsoft Edge, Opera, and other web browsers are less affected.
  • The error message appears when you try to access a particular site, even if your internet connection is working.
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This tutorial contains instructions to fix the Chrome error: “ERR_NAME_RESOLUTION_FAILED” (or Error Code 137): “This site can’t be reached. The webpage might be temporarily down or it may have moved permanently to a new web address”.  The “ERR NAME RESOLUTION FAILED” Chrome error, means that your browser cannot establish a connection with the website you try to reach. The error can be due to several reasons, (e.g. Internet connection is lost, the website doesn’t exist, Network problems, etc.), so in this tutorial you will find various methods to fix the issue.

Google Chrome users may encounter DNS_PROBE_FINISHED_NXDOMAIN errors while browsing the Internet.

Usually, ERR_NAME_RESOLUTION_FAILED occurs in Google Chrome, but other major browsers may also experience the error, although IE, Firefox, Edge, Opera, and Microsoft Edge are less likely to experience the issue.

Whenever a user tries to access a website with which they normally don’t have problems (including the most popular sites), the ERR_NAME_RESOLUTION_FAILED error may appear. Other sites may, however, work fine at the same time. Therefore, users are often frustrated because they are unable to access the site and look for a solution to ERR_NAME_RESOLUTION_FAILED.

You can fix the ERR_NAME_RESOLUTION_FAILED error with these tips. We recommend trying each method one-by-one to see which works for you.

Browser-related errors such as ERR_NAME_RESOLUTION_FAILED usually affect Chrome users. Despite the fact that Internet Explorer, Mozilla Firefox, Microsoft Edge, Opera, and other web browsers are less likely to be affected by this issue, none of the current web browsers are immune to it.

There are several reasons why ERR_NAME_RESOLUTION_FAILED errors occur:

There is an issue with The [edited] website might be temporarily unavailable or might be permanently relocated. Error code: ERR_NAME_RESOLUTION_FAILED[error code 137]”.

Incorrect Internet configuration settings, corruption of DNS settings, overloaded browser data, system or hardware errors, malware infection, etc., can all contribute to ERR_NAME_RESOLUTION_FAILED. Changing your Internet configuration settings, updating your DNS, or resetting Google Chrome is the first step.

What causes ERR_NAME_RESOLUTION_FAILED error in Google Chrome?

What causes ERR_NAME_RESOLUTION_FAILED error in Google Chrome

To solve the ERR_NAME_RESOLUTION_FAILED error, click on the clear browsing data option in your browser settings to remove browsing data that may cause errors.

In this article, we will discuss the reasons why you receive an error message when trying to access a particular website regardless of whether you have an active internet connection.

Winsock settings: The first possible cause could be your system’s Winsock settings.
Other network services are controlled by these settings.

DNS Configuration: The website you are trying to access may be blocked by your ISP because you are using its default DNS configuration. This can easily be fixed.

Google Chrome settings: Sometimes your browser settings may also cause problems preventing you from visiting certain websites. In this case, you need to reset the configuration to factory settings.

If you wish to find a quick solution to this problem, follow the recommended solutions listed above.

How do I fix the ERR_NAME_RESOLUTION_FAILED error?

Updated: April 2024

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Clear navigation data

Chrome offers an ERR_NAME_RESOLUTION_FAILED error when you try to open a website. Take a moment to clear your Chrome navigation data. Stored data can cause your browser to slow down and even prevent you from opening a website altogether.

The three-pointed icon can be found in Chrome by clicking it.
Select “Clear browser data” from “Other Tools” after hovering over it.
Tip: You can also press Ctrl + Shift + Del to go directly to “Clear Browser Data.
Then click Clear Data once an All Time Range option has been selected, with all options activated.
Tip: Additional data options can be found in the Advanced tab. If necessary, you can go to the Advanced tab, activate some options, and click Clear Data.

Now that the error has been fixed, you can reopen the faulty website. If not, you can try the following remedy.

Resetting Google Chrome

By typing chrome://flags/ in the address bar and pressing Enter, some Chrome users were able to fix the “name resolution error failed” error.

Change your DNS address

Using Google DNS can solve the ERR_NAME_RESOLUTION_FAILED error quickly and securely.

Go to Network and Internet in the settings by pressing Win + I.
2) Click on Network and Sharing Center in the right pane after selecting Status on the left.
3) Select the Change Adapter Settings option on the left side of the window and right-click on the connection you are currently using.
You can find this information by clicking Properties after choosing Internet Protocol Version 4 (TCP/IPv4).
Tip: You can also double-click Internet Protocol version 4 (TCP/IPv4) to open its properties.
4.) On the DNS section, select Use the following DNS server addresses. The following information needs to be entered:
You should use as your preferred DNS server
Alternatively, you can use as your DNS server
The changes are saved when you click OK.

You can now test Chrome’s functionality.

Nesh Winsock Reset.

Name resolution errors can also be easily fixed with Winsock Reset. Here are the steps to follow.

You can run the command line as an administrator by pressing Win + R and typing cmd in the box.
Tip: A window may appear asking if you want to allow this application to make changes. Just click Yes to continue.
2.) Press Enter after each of the following commands in the Command Prompt window.

  • Release IP configuration
  • ipconfig /all
  • A flush DNS command is run with IPconfig/flushdns
  • ipconfig /renew
  • The netsh command sets the DNS to the IP address specified
  • The netsh command resets the winsocks

If the error still persists, use Chrome.

The following suggestions may be helpful if the above solutions do not resolve the name resolution error:

  • In order to resolve this error, try restarting your router or modem. You may encounter this error when your internet connection drops.
  • The problem may be caused by your antivirus software. If the problem persists, temporarily disable your antivirus program.
  • It is important to uninstall applications and programs that are problematic.
    It may be beneficial to uninstall any programs or device drivers that have caused the error, and then reinstall them to determine if the error has been fixed.

RECOMMENATION: Click here for help with Windows errors.

Most Frequently Asked Questions

Err_Name_Resolution_Failed is a Google Chrome browser error, the main reason for which appears on the screen is a lack of Internet connection, a bad Internet configuration, or possibly a problem with the server of the site you wanted to open.

  1. Use Google`s DNS. Open the Network and Sharing Center and select Change Adapter Settings.
  2. Check your antivirus/firewall. Make sure that your antivirus/firewall is not interfering with Steam.
  3. Run the ipconfig /flushdns command.

  1. Change your DNS protocol settings.
  2. Reset TCP/IP.
  3. Disable DNS prediction services.
  4. Restart the DNS client.
  5. Disable antivirus.
  6. Remove Chrome extender or try Incognito.

DNS Probe Finished No Internet or also known as Dns_Probe_Finished_No_Internet is a common error in Google Chrome. This error is usually caused by a problem with the default DNS server used by your computer or device.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.